Retail Team Leader

Choice Stores is a leading retailer known for its commitment to quality, value and outstanding customer service, whilst creating a positive, supportive environment for our teams. As we continue to grow, we are looking for a proactive and motivated Team Leader to join our team. This role is perfect for someone with a strong leadership spirit and a desire to take their retail career to the next level.

What we offer:

· Competitive salary and incentives

· Generous employee discount

· Opportunity for career growth and development

· Education opportunities

· A dynamic and support work environment

· Employee Assistance Programme

· 20 days annual leave

· Cycle to Work scheme

Key Responsibilities:

· Lead, motivate and support the team to ensure targets are met and exceeded

· Provide hands on coaching and guidance to team members, ensuring high standards of customer service

· Assist in daily store operations, including stock replenishment, merchandising and store layout

· Act as a point of contact for customers, resolving any issues or complaints with professionalism and efficiency

· Support in staff recruitment, training and performance management

· Drive sales initiatives, promotions, and instore activities to maximise business performance

· Help maintain a positive, energetic and collaborative team environment

· Ensure store compliance with health, safety and company policies

Requirements:

· Previous retail experience, with some leadership or supervisory experience ideally in a FMCG/Big Box retail setting

· Strong communication and interpersonal skills, with the ability to inspire and lead a team

· A proactive, positive attitude and ability to take ownership of tasks

· Exceptional customer service skills with a passion for retail

· Strong organisational and problem solving abilities

· Ability to handle multiple tasks and manage time effectively

· Flexibility to work early mornings, evenings and weekends

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