Retail Store Manager

About This Role:

Act as company representative in a customer facing business unit for a mobile brand, in accordance with policies and procedures, in interactions with existing and potential customers. Represent the company so as to maximize the customer base and revenue opportunities.

With at least two years experience, the role holder will be a customer focused and team player that is highly motivated and sales focused. Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others. Flexible - will be available for late night and weekend trading.

Why This Role:

Benefits of working at eir:

• Continuous support, learning and opportunities for advancement
• Enhanced earning potential - including consistent opportunities to win one4all vouchers, mobile phones, annual leave days and other performance-related rewards
• Staff offer on Mobile/TV/Broadband of €29.99/month + free
• SIM - up to €600 annual savings
• Free eir Wellness Programme & Employee Assistance
• Programme with access 24/7, 365 days
• Employee Referral Scheme (€500 for a successful referral)
• Pension scheme contribution
• 22 days annual leave 
• Generous family friendly policies, including fertility, pregnancy loss, menopause and others
• Commitment to Diversity and Inclusion 
• Excellent paid leave benefits 
• Maternity and sick leave benefits 
• Taxsaver tickets and bike to work scheme

Expectations From The Role:

· Understand customer needs and provide them with a relevant mobile solution

· Meet store targets and objectives

· Resolve any issues/queries raised by customers with a view to minimizing churn

· Assist Area Manager with duties and ensure all tasks are carried out properly.

· Administrative duties – stock control, cash management, data entry.

· To be aware of and implement current and new policies and procedures.

· To be aware of and implement current and new policies and procedures. To keep updated on eir vs. competitors (Promos, Tariffs, Handsets etc)

Requirements For A Successful Application:

Knowledge, Skills & Abilities

· Candidates must be able to confidently engage our target audience

· Candidates must be able to communicate simply and clearly in a manner that invokes trust

· Candidates must have an interest in mobile phone

Qualifications

· Relevant Diploma or equivalent certification is desirable

· 2-5 years retail or sales experience is desirable, although relevant life experience will also be considered

· Industry knowledge desirable

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