Retail Store Manager
About This Role:
Act as company representative in a customer facing business unit for a mobile brand, in accordance with policies and procedures, in interactions with existing and potential customers. Represent the company so as to maximize the customer base and revenue opportunities.
With at least two years’ experience, the role holder will be a customer focused and team player that is highly motivated and sales focused. Information exchange is a significant feature of the job with a necessity to clarify information of a more complex nature. There is a requirement for tact and diplomacy when dealing with others. Flexible - will be available for late night and weekend trading.
Why This Role:Benefits of working at eir
Continuous support, learning and opportunities for
advancement
Enhanced earning potential - including consistent
opportunities to win one4all vouchers, mobile phones, annual leave days and
other performance-related rewards
Staff offer on Mobile/TV/Broadband of €29.99/month + free
SIM - up to €600 annual savings
Free eir Wellness Programme & Employee Assistance
Programme with access 24/7, 365 days
Employee Referral Scheme (€500 for a successful referral)
Pension scheme contribution
22 days annual leave
Generous family friendly policies, including fertility,
pregnancy loss, menopause and others
Commitment to Diversity and Inclusion
Excellent
paid leave benefits
Maternity and sick leave benefits
Taxsaver tickets and bike to work scheme
Understand customer needs and provide them with a relevant mobile solution
Meet individual/team targets and objectives
Resolve any issues/queries raised by customers with a view to minimizing churn
Assist Area Manager with duties and ensure all tasks are carried out properly.
Administrative duties – stock control, cash management, data entry.
To be aware of and implement current and new policies and procedures.
To be aware of and implement current and new policies and procedures. To keep updated on eir vs. competitors (Promos, Tariffs, Handsets etc)
Knowledge, Skills & Abilities
Candidates must be able to confidently engage our target audience
Candidates must be able to communicate simply and clearly in a manner that invokes trust
Candidates must have an interest in mobile phone
Qualifications
Relevant Diploma or equivalent certification is desirable
2-5 years retail or sales experience is desirable, although relevant life experience will also be considered
Industry knowledge desirable
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