Retail Performance Specialist

Here at Three, we’ve done things differently since day one.We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.

Join us as a Retail Performance Specialist

As a Retail and Franchise Execution Lead you will be responsible for growing Three Ireland’s customer base across Retail and Franchise Partners within the Sales Function.

The individual will have the opportunity to play a big part in driving revenues and growth for Three in both the Direct Retail and Franchise channel. They will achieve this by leveraging relationships with CSMs, Store Managers and Franchise Partners.

This role reports to the Head of Sales.

What else it involves:

• Primary Focus
• Channel Trading Plans
• Support Teams, Segment Owners, Finance, Marketing, Go To Market and Performance Consultants to develop strong quarterly sales activity plans in both Direct Retail & Franchise.
• This role will create and lead on the execution of short term plans based on current performance challenges.
• The role will also be responsible for proactively creating medium-long term plans that deliver commercial growth
• The role will both develop and execute the channel trading plans in both the Direct Retail and Franchise channel.
• Works with guidance (but not constant supervision) to maintain high performance whilst driving a proactive approach to achieving Retail & Franchise performance goals.
• Present key information, plans and formal presentations to CLT, RLT and wider stakeholders as necessary
• Develop a strong relationship with the Retail Leadership and CSMs to ensure plans achieve the correct level of cut through and insight becomes a two way process
• Budget and growth planning
• This role will be accountable for developing the commercial growth plan across all Retail & Franchise KPIs including Acquisition and Retention
• Working alongside the Interim Head of Sales; devise, implement, communicate and manage delivery of the Retail & Franchise Channel’s plans in line with the overall company direction. Working closely with the Interim Head of Sales & Indirect Channel Manager to identify new locations or how to optimize our footprint to deliver commercial goals.

Operational Excellence, Governance & Controls

• Create and sustain a culture of operational excellence; working in collaboration with Central Operations Team and other internal functions as required.
• Working closely with Central Ops and the Interim Head of Sales, devise an agreed structure of evaluation, monitoring and follow up of store service and customer experience in partner stores.
• Understand the competitor activities both ATL and BTL within your channels.
• Proactively feed information to Product, Proposition, Device, Central Ops & identify support or changes required.Ensure all key channels adhere to and are compliant with all relevant operation process/procedures, products and proposition implementation, and service delivery.

Responsibilities

• Deliver against the Retail & Franchise channel commercial budget target expectations across multiple LOB’s and additional revenue streams by developing and executing plans to achieve this.
• Proactively search for ways to improve Retail and Franchise commercial performance based on current performance and short, mid and long term targets
• Own Retail and Franchise commercial growth plans. This involves goal setting and providing performance updates

The skills we're looking for

• Must have in depth understanding of Retail and the commercial KPI’s that the channels must deliver.
• Must have strong commercial acumen and be able to identify opportunities for commercial growth by analysing data and gathering insight.
• Exceptional ability to adapt quickly to changing circumstances and prioritise efficiently.
• Must have experience of project management with the ability to see beyond the short term and coordinate plans that are clear, focused and deliverable
• Has excellent presentations skills to deliver to wide ranging audiences from Retail Store teams to CLT
• As the role requires significant collaboration of a diverse range of internal stakeholders and third-party suppliers exceptional interpersonal, networking, negotiation, influencing, and communication skills are essential with evidence of a proactive approach and creditable outcomes.

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role.
• Competitive salary, annual performance bonus & pension contribution25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme.
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as LinkedIn Learning
• Free on-site parking

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