Retail Manager

The Retail Manager is responsible for supervising and coordinating all front of pharmacy teams as well as managing the day-to-day operation of the pharmacy.

Responsibilities include but are not limited to:

• Manage the day-to-day Retail operations of the store
• Supervise and provide support to all front of pharmacy employees
• Coordinate required team training activities
• Ensure delivery of customer service is of a high standard
• Coordinate all aspects of in-store marketing
• Ensure customer escalations are managed in a timely manner
• Monitor and manage all staff performance
• Prepare store reports
• Manage the resources to ensure efficient store operations
• Maintain workplace Occupational Health and Safety

Skills and Experience

• Hold qualifications and/or have experience that reflects the role of a skilled senior pharmacy or retail assistant
• Effective leadership and management skills
• Ability to form effective relationships with all stakeholders and customers
• Ability to manage under-performing staff and other staffing issues that may arise
• Efficient problem-solving skills
• Proficiency in using computer systems
• Excellent customer service skills
• Strong communication skills among all stakeholders
• Dedicated work ethic
• Eye of detail and accuracy

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