Retail Customer Assistant

Job Description

Being a Retail Sales Assistant will involve you interacting with customers on a day to day basis whilst providing excellent customer service. You will be handling incoming calls from existing customers and helping them with any questions/queries they have. You will be responsible for all invoicing and filing of the Branch.

Key Tasks Required:

• Greet Customers when they walk through the door
• Documents sale by creating open jobs or updating customer records via in-house system
• Excellent communication skills and telephone manner
• Processing payments, processing invoices, filing invoices etc..
• Keeping all Fleet paperwork up to date
• Book in vehicles whilst keeping the Customer updated by follow up phone calls
• Build rapport through conversations and honest recommendations for Customer Vehicles
• Be able to deal with stressful situations calmly and professionally

Essential Requirements:

• Minimum of 1 years’ experience in Customer Service similar role
• Excellent PC and keyboard skills inclusive of Excel and Word
• Excellent English both Verbal and Written
• Excellent Analytical skills
• Must be self-motivated have enthusiasm and commitment
• Must have a strong customer focus with good attention to detail and problem-solving skills
• An appreciation of Customer requirement and an ability to work on your own initiative is key

Benefits:

• Basic salary – Neg
• Twenty-one days annual leave
• Discount after probation on vehicle servicing
• Employee Assistance Program
• Wrkit discount card
• Free Parking
• Uniform provided

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