Reservation Agent

Do you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment?

If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at our hotel, voco Belfast part of The iNUA Collection.

Please note this is a fixed term, part time vacancy initially for 5 months but will be reviewed after.

About the Role:

As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.

Key Responsibilities:

• Answer incoming calls, emails, and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments, and confirming reservation details.
• Offer room upgrades, packages, and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services, and local attractions.
• Build rapport with guests and address their concerns in a timely and professional manner.
• Contribute to maximizing hotel occupancy and revenue generation.

Qualifications:

• Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in reservation software and property management systems.
• Strong organisational skills and the ability to multitask effectively.
• Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
• Ability to work independently and as part of a team.

What We Offer:

• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.
• Training and development opportunities to help you grow your career.
• Team members discounts on accommodation, dining, and spa services.
• Worldwide discount across the IHG portfolio.
• Free Employee Assistance Programme.
• Enhanced Pension contributions.

Ready to join our team and make a difference?

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