Receptionist

Receptionist – Sandyford, Dublin (Job Code: 24/RCSD)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an opportunity for a Receptionist within our Randox Health clinic in Sandyford, Dublin.

In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced background check: Garda Vetting.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. .

Location: Unit D/E, 21 Time Place, Corrig Road, Sandyford Business Park, Dublin 18, D18 R89T.

Contract Offered: Full time, Permanent.

Working Hours / Shifts: 08.20 to 17.00, 5 days per week, between Monday and Saturday.


Main Responsibilities 

- Represent Randox Health as first point of contact for clients and professional stakeholders.
- Providing continuity of Care by Co-ordinating all appointments and investigations (internal and external).
- Ensuring all results are available for scheduled appointments.
- Ensuring that all payments are received and follow up non-payments.
- Operation of the company switchboard to receive, transfer, and or connect a high volume of calls and maintain a rapid response rate according to agreed standards.
- Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system. This also covers clients, visitors or email enquiries.
- Perform reception duties in an efficient, professional and courteous manner, including but not limited to welcoming clients, checking them in for appointments, ensuring they are comfortable in clinic, providing refreshments pre/post appointment.
- Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants) and nursing staff as required.
- The operation of the company Patient Information System (PIS), updating all calls, client details and enquiries, appointments, bookings, sales.
- Good interpersonal skills.
- Ability to demonstrate a high level of customer service and committed to understanding and meeting the unique needs of RH Clients.
- Excellent IT skills to manage software systems in place for Randox Health appointments



Essential criteria:

- High level of IT literacy.
- Flexibility with working hours, inclusive of evenings and weekends.
- Excellent customer service skills.
- Excellent verbal and written communication skills
- Professional telephone etiquette and manner
- Excellent problem-solving skills
- Valid right to work in Ireland

Desirable criteria:
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- Experience in a private healthcare setting.
- Proficiency in the use of Microsoft packages.
- Sales / Retail experience.
- Previous reception experience