Receptionist/Host

Are you a welcoming and committed individual who would play the part in delivering an unrivalled customer experience?

​​​Do you excel at customer service and create a warm and welcoming atmosphere with great communication?

The ideal person will have / be:

• 1 years' experience dealing directly with customers in a premium environment such as retail, restaurant or hotel.
• Educated to a GCSE level or equivalent with minimum grade C in Maths and English.
• Be a confident, well-presented individual who possesses excellent interpersonal skills.
• Have a genuine passion for customer service excellence.
• Flexible and prepared to help the rest of the team in a willing and positive manner.

Desirable:

• Previous switchboard experience would be an advantage.
• 2+ years relevant customer facing experience gained in a premium environmnet (Retail, Hospitality or similar).
• Barista trained would be an advantage. 

Key Responsibilities: The following responsibilities are core to the effective performance of all Receptionist/Telephonist/ Showroom Hosts working within Bavarian: • To be customer centred enhancing the Bavarian experience. • To ensure that all customers and visitors are made to feel welcome and offered refreshments and hospitality. • To ensure the reception and coffee lounge area are always kept neat and tidy, to reflect the company standards. • Flexible to cover shifts in any of the 3 areas including Reception, Coffee Dock and Telephony as required (split between Bavarian BMW and Bavarian MINI). • To ensure all catering arrangements are in place, i.e., display, cleanliness, availability etc. • To efficiently operate the company switchboard and keep an accurate record of all messages, ensuring they are passed on promptly to the appropriate person. • To bring any problems or situations which affect the smooth running of the dealership immediately to the attention of their supervisor. • To maintain good working relationships with management and colleagues to facilitate the achievement of thecompany’s goals. • Maintain a high level of general housekeeping to reflect Bavarian/BMW/MINI brand values. • To carry out basic administrative functions and any reasonable duties. • Take an active part in upholding the Company’s Health and Safety Policy as set out in the Conditions of Employment