Receptionist

Job Responsibilities:

Customer Service:

• First point of contact over the phone and in person for all students, staff, part time lecturers and visitors to Griffith College Cork
• Ensure a high level of customer service and professionalism at all times
• Assist students, staff, part time lecturers and visitors with enquiries
• Deal with telephone or email queries and direct clients appropriately
• Maintain good communication channels through the use of the communication tools provided
• Direct complaints to the appropriate member of staff
• Promote positive working relationships with colleagues and other campuses within the College

Administration:

• Provide administrative support to staff members
• Log and follow up on maintenance/housekeeping issues and liaise with the appropriate personnel
• Retain adequate levels of stationery and utility supplies and order as necessary
• Collect and direct mail accordingly
• Keep office in tidy and orderly manner at all times
• Provide ad hoc support to colleagues as required
• Responsible for room bookings on room booking software system
• Responsible for printing student cards

Health and Safety:

• Be aware of the current health and safety regulations pertaining to the campus
• Ensure all safety aspects are compiled with in relation to fire safety
• Report accidents or incidents to the Head of Campus
• Record details concerning mishaps, complaints or defects which are reported
• Assist in the implementation of fire drills

General:

• To adhere to Griffith College Cork policies at all times
• To embrace and support any changes in technology and to assist in the implementation and operation of these changes
• To perform such other duties appropriate to the post as may be assigned from time to time by the line manager or a nominee

About Griffith College

Griffith College is Ireland's largest independent third level institution with locations in Dublin, Cork and Limerick. The College was established in 1974 and is celebrating its 50th Anniversary this year with “GC50”, a series of events and activities celebrating our history and looking forward to the future. The main campus is situated on seven acres within a mile of St. Stephen's Green on Dublin's South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complimented by a wide range of professional, short term and corporate training educational solutions - in Griffith college, there is something for everyone. Today there are over 7,000 students studying in the College, which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. http://www.griffith.ie/

Our Vision

‘Empowering learners to achieve their career and life potential’

Why work for Griffith College?

• Competitive salary package.
• Access to health cash plan for self and family through salary sacrifice
• Bike to work scheme.

• Opportunity for continued training development and support.

• Free parking facilities.*
• Stunning historical premises.
• Vibrant multidisciplinary and multicultural learning environment.

• Innovative and agile place to work.

• Welcoming environment committed to learner and staff development.