Receptionist
Druids Glen Hotel and Golf Resort wish to recruit an experience Front Desk Agent to work within our successful Front Office Department. We require a team member who is focused on customer care & enjoys ensuring that every guest departs satisfied.
The Candidate:
The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and customer care skills. A flexible attitude towards shift work is essential as midweek and weekend work is involved.
Responsibilities:
- Greet guests immediately upon arrival and anticipate assistance that may be required.
- At all times strive to represent Druids Glen in a professional manner.
- Handle guest requests efficiently.
- Perform duties according to Resort policies, procedures and standards.
- Be knowledgeable about daily Resort Operations.
- Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the Resort.
- Operate Hotsoft and have a working knowledge of Volante.
- Be empowered to solve issues as they arise.
- To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.
- Answer phones according to Resort standard.
- Ensure the cleanliness of the front desk area and back office at all times.
- A flexible attitude to working days and shifts in accordance with the departmental rota.
Experience:
- Previous Hotel Front Desk experience is desired for this role.
- Strong communication skills both verbal and written is essential.
- Experience with Hotsoft is desirable and a distinct advantage.
- A full clean driving licence is desirable but not essential.
In return we offer excellent employee benefits including:
· Complimentary Health Club and pool membership.
· Complimentary golf on both Druids Glen and Druids Heath courses.
· Discounted golf and health club rates for friends and family members.
· Career Development and Training
· Rewards for personal achievement in sport
· Rewards for personal achievement education
· Rewards for personal achievement in community activity
· Length of Service Rewards
· Internal Training Rewards
· Upselling & Other Departmental Rewards
· Discounted Spa treatments
· Educational Assistance – for Hospitality & other professional courses
· On-site Gym (COVID restrictions may apply)
· Bike to work scheme & other commuter plans
· Meals during shifts
· Free on site tea/coffee
· Free parking
· Healthy Snacks
· Staff Discounts on accommodation in our Sister Properties
· Opportunities for advancement & Career Development
· Employee Recognition (eXcellence Points)
· Achievers of the Year
· Leaders of the Quarter
· Achievers of the Month
· Departmental Star of the Month
· X-points Reward Catalogue
· Employee Referral Bonus
· Financial Planning Resources
· Team & Departmental Rewards
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