Receptionist

We are looking for a dedicated and enthusiastic individual with a genuine passion for hospitality to join our Front Office team at Ballymaloe House Hotel.

Ballymaloe House isa family-owned countryside retreat with32 bedrooms, a long-standing farm-to-table dining experience, and the very best of Irish hospitality. Nestled within 300 acres of land in East Cork, just 30minutes from Cork City. An award winner for sustainable practices a member of Small Luxury Hotels of the World, Considerate Collection, and a founding member of Ireland’s Blue Book.

The Role

The position of a receptionist is a full-time role, and the successful candidate will be required to work a variety of eight-and-a-half-hour shifts, a mixture of early and late shifts, and weekends. This role is based on-site at Ballymaloe House Hotel, Shanagarry, Co. Cork.

Main Duties

- To welcome and register guests and to provide friendly customer service.

- Responsible for check-ins and check-outs and answering phones.

- Taking reservations, and cancellations in line with the company policy.

- Managing daily arrivals and front office administration.

- Make confirmation calls for the dining room reservations.

- Dealing with billing, daily cash-up and voucher sales.

- Work with Guestline - Hotel Management System (training will be provided)

- To keep guest profiles updated on the PMS and ResDiary

- Ability to resolve guest issues effectively.

- Effectively communicate with all departments about the weekly occupancy and table bookings.

- To manage dining room bookings via ResDiary and to keep profiles up to date.

- To be familiar with local attractions and activities available for the guests.

- To communicate all our services, activities, and daily tours to the guests.

A professional, courteous manner and the ability to multitask are essential. Prior experience in customer service, front desk or guest relations is preferred.

This role is a full-time, permanent position. Salary will be based on the experience. We offer on-site parking, meals on duty, a uniform, and more.

• Working as part of an Award-Winning Team
• Career progression opportunities
• Training & Development opportunities, including company funded training
• Complimentary staff parking
• We provide the uniforms
• Meals on Duty
• Team Social Events
• 20% staff discount dining option
• Staff accommodation (subject to availability)
• Reduced accommodation rates for Family & Friends
• Extra benefit for the Chefs: The opportunity to attend the Ballymaloe Cookery School afternoon demonstrations, including Guest Chefs demonstrations