Receptionist

OVERALL ROLE OBJECTIVE: The post holder is responsible for answering telephone calls, paging staff, franking letters, sorting incoming post and circulating communications via email and MS Teams.

JOB SPECIFIC RESPONSIBILITIES: The post holder will: 1. Receive, process and transfer all incoming calls via main switchboard and MS Teams in an efficient manner, incorporating the use of the PA system and ensure all messages are communicated effectively as required 2. Take messages via switchboard and answerphone, and relay to appropriate staff promptly 3. Receive and process internal calls as required 4. Receive visitors in a professional manner, ensuring a security pass has been issued, and informing the meeting host that the visitor has arrived. This may also include arranging Wi-Fi access, transportation to/from airports/meetings and booking of meeting rooms 5. Process and prepare internal and external mail for despatch can carry out routine filing, binding and photocopying 6. Organise courier collections and completion of AWB's 7. Provide effective and efficient administrative support when required. This will involve photocopying and generation of documentation/reports etc. using Word for Windows and Excel 8. Assist with administration of the ACE Scheme 9. Maintain a clean and tidy reception area 10. Update staff and visitor logbooks 11. Carry out departmental liaison to ensure manuals within ALMAC SCIENCES Craigavon are accurate and up-to-date 12. Respond to customers/suppliers to obtain messages when personnel are absent from site 13. Ensure that customer care is highly reflected throughout every aspect of work undertaken 14. Generate and print export paperwork as required 15. Ensure sufficient stationery stock levels are maintained 16. Maintain confidentiality with all work undertaken QUALIFICATIONS

5 GCSE (or equivalent) passes grades A-C, to include English Language and Mathematics OR Significant experiences in a reception and customer service role will be taken into consideration in lieu of qualifications EXPERIENCE

Previous experience within a receptionist role to include: • Answering telephone calls • Paging staff • Franking and sorting mail • Excellent communication skills • General administration duties KEY SKILLS

Proficiency in the use of Microsoft Office packages (to include Word and Outlook)

Excellent communication skills (verbal and written)