Reception Manager

Job Title:

Reception Manager

Reporting to:

Front of House Manager

Job Description:

The successful candidate will oversee the front desk operations, ensuring smooth check-in/check-out process for guests with high standards of customer service while managing the reception team.

Key Responsibilities

• Assisting the FOH Manager on day to day managing of front desk operations to ensure smooth check-ins/check-outs, handling payments and guest services
• Supervise and motivate the front of house team to deliver excellent customer service
• Handle guest queries, requests and complains in a professional manner
• Ensure front of house is adequately staffed, organised and running efficiently
• Liaise with different departments to ensure any special requests are adhered to in regard to guest requests
• Adhere to Health & Safety regulations as well as hotel policies and procedures
• Oversee HotSoft booking system, manage room availability and ensure accurate reservations for guests

Skills/Requirements

• Previous experience in a similar management role in a 3 or 4 star hotel preferred
• Working knowledge of HotSoft or similar hotel software an advantage
• Professional appearance and demeanor
• Excellent customer service and communications skills
• Leadership skills and a positive attitude
• Ability to multitask and good crisis management skills 

Benefits

• Discounts across entire resort
• Competitive hourly rate
• Meals while on duty
• Employee recognition
• Bike to Work scheme
• Employee Assistance Programme and PRSA scheme
• Continuous training and development
• Uniform provided*
• Gratuities*