Quality and Patient Safety Supervisor

An exciting opportunity has arisen for the position of Quality and Patient Safety Supervisor, reporting to Patient Safety Executive. This is a Permanent Full time Role – 37 hours per week.

The Role:

The Quality and Patient Safety Supervisor is responsible for overseeing and enhancing the hospital's quality/risk management and patient safety programs. This role ensures compliance with regulatory standards, accrediting bodies, and internal policies aimed at improving patient care quality and safety. The supervisor will lead initiatives and work collaboratively across departments to identify, mitigate, and prevent safety risks while driving continuous improvement in clinical processes. 

Key Responsibilities:

• Leadership & Supervision: Supervise the daily operations of the quality and patient safety department, providing guidance and support to staff. Deputise for Manager as required
• Patient Safety Initiatives: Lead and coordinate efforts to identify, report, and mitigate patient safety risks, ensuring all incidents are analysed, documented, and communicated per hospital protocols.
• Quality Improvement: Implement and support quality improvement programs and initiatives designed to enhance patient care, reduce errors, and improve patient outcomes.
• Data Collection & Analysis: Collect, analyse, and interpret data on clinical performance, patient safety, and quality metrics, producing regular reports related to Governance, Leadership etc
• Accreditation & Regulatory Compliance: Ensure compliance with hospital accreditation standards, including Joint Commission, HIQA and other regulatory bodies, and assist in preparing for surveys and audits.
• Training & Education: Develop, implement, and coordinate educational sessions and training programs on patient safety, quality standards, and best practices for hospital staff.
• Collaboration: Work closely with Medical, Nursing, and other Allied Health staff to promote a culture of safety and quality within the hospital.
• Complaints Management; Support the Department in Complaints Management
• Policy Development & Review: Assist in the creation, review, and update of policies and procedures related to quality and patient safety, ensuring alignment with current regulations and best practices.
• Incident Reporting & Root Cause Analysis: Oversee the investigation of adverse events, near misses, and safety reports, ensuring proper root cause analysis and the development of corrective action plans.
• Risk Management: Identify potential risk areas and work proactively with the risk management team to implement preventative strategies, work collaboratively in relation to legal processes.

Qualifications:

• Education: Bachelor's degree in related field. Master's degree preferred.
• Experience: Minimum of 3 years of experience in quality management, patient safety, or a related field in a healthcare setting, with at least 1 year in a supervisory or leadership role.
• Certifications: Patient Safety, or similar certification preferred.

Skills & Abilities:

• Strong knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies (e.g., Lean, Six Sigma).
• Proficiency in quality measurement tools, and reporting software.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively in a team environment and foster collaborative relationships across departments.
• Detail-oriented with a focus on accuracy, continuous improvement and patient safety.
• Requires the ability to work under pressure and in fast-paced situations.

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