Proposition Design Assistant Manager

Proposition Design Assistant Manager, Dublin

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Date: 12 Nov 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Location/Office Policy: Central Park, Leopardstown. Hybrid working policy

• Do you want to be the internal voice of the customer’s needs?
• Do you want to translate customers’ needs and environmental and economic trends into tangible propositions for the customer?
• Do you want to be part of a high performing, passionate team where you can share your experience as well as broadening your skillset?

What is the role:

This position will sit in the Proposition Design & Delivery Team. The role will support the development of industry leading, innovative propositions across AIB Group (AIB, EBS & Haven) - using rich customer insights and analysis. This will ultimately deliver for our customer’s ever-changing needs in a challenging housing and economic environment, whilst driving revenue, market share and NPS improvement.

Key accountabilities:

Drive our business

Proposition Design: Based on the Proposition Design Framework, support the development of specific segment propositions and enhancements with bold ambition, including:

• Perform continuous competitor Proposition and Pricing monitoring and analysis – both nationally & internationally, across a wide range of industries.
• Proactively research and analyse emerging customer needs, behaviours & trends and work with team to find solutions to address these.
• Identification and gathering of appropriate Proposition requirements with stakeholders (IT etc).
• Support delivery of go-to-market execution, including customer communication strategy.
• Support team with all aspects of Governance and Proposition Reviews
• Identify opportunities, gaps and areas of improvement of existing products and propositions.
• Develop and map customer journeys where necessary to improve our service to our customers.
• Support the implementation of new Commercial and Regulatory initiatives

Drive innovation and change for our customers

• Customer Obsessed: Work with colleagues to translate our customer insights into tangible initiatives across all three Brands. This will include product and proposition enhancements.

Support Team & stakeholders

• Colleagues: Demonstrate a collaborative approach to working with our stakeholders, including Strategy, Delivery and Enablement, Finance & Product Teams. Support their understanding of insights and best practices as appropriate.

What you will bring:

• A relevant business/marketing degree and or professional qualification with experience working in Products, Propositions or Marketing roles within a regulated industry.
• Proven capability of effectively engaging with internal and external stakeholders at various levels in the organisation.
• Strong communication (both oral and written) and relationship management skills.
• Proactive problem solving and decision making.
• Experience in translating business requirements into solutions and delivering change for the business.

Why work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You. 

Key Capabilities:

As part of the selection process, the successful applicant will be expected to demonstrate the AIB Behaviours and ability in the Behavioural and Technical Capabilities reflected below

Please note that the capabilities will only be asked at interview stage.

• Business and customer knowledge and insight
• Proposition Management
• Idea Generation

• Customer focus
• Collaborates
• Streamline & Simplify

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition Team at aib@careers.ie or mia.x.coyne@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline : Tuesday 26th November 2024

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