Private Banking Customer Operations Specialist

AIB Private Banking Customer Operations Specialist, Dublin

Apply now »

Date: 18 Jul 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role: AIB Private Banking Client Services Specialist

Customer Operations Specialist

Location: Dawson Street, Dublin 2 (Role is based on Site)

This role is a new-entrant position being offered on a permanent basis.

AIB Private Banking is a part of AIB Capital Markets division. Private Banking is a customer facing segment of AIB, with responsibility for serving the banks top High Net Worth customers through our full personal banking and wealth advisory teams

You will be working primarily on the Client Services Team which assists in the provision of banking services to our Private Banking customers. You will have a key role to play in delivering on our service and business ambitions within this important segment.

We’re looking for someone who can:

• Managing and processing Private Banking customers daily banking requests efficiently; Including money transmission, daily banking enquiries & account queries
• Support the Private Banking Relationship Teams with the servicing of their clients daily banking needs & ensure that we continue to live up to our ambition of "Making Banking Easy"
• Manage incoming customer emails and telephone calls, engaging with customers and other teams to deliver a professional and efficient customer service experience.
• Enhancing Customer Experience and make significant progress towards becoming the Best Banking Experience for customers.
• Build and strengthen client relationships by delivering for our clients and ensuring that all customer banking requests are processed accurately and in a timely manner.
• Play a key role In fulfilling Private Banking’s Branch operation activities
• Consistently demonstrate Private Banking’s service standards
• Demonstrate good communication skills in dealing with internal and external stakeholders and gains an understanding of stakeholder priorities.
• Develop your knowledge of operational and regulatory risk. Ensuring compliance with internal policy, external regulators and adherence to industry best practice. Manage key compliance, operational and risk tasks.

Who are we?

We’re AIB. A strong Irish bank packed with purpose - to back our customers to achieve their dreams and ambitions. That goes for our employees too – everything starts with you. We’re made of small teams where you have the chance to shine, so whoever you are, whatever you dream of, we back you.

Why join us?

We are excited about how we have changed our focus. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

Does this sound like something that you want to be part of?

You will need to show us that you can/have:

• The successful candidate will also be required to complete their QFA accreditation within an agreed period, if the qualification is not already held.
• Provide superior customer service and deliver for our customers
• Work effectively as part of a team.
• Take responsibility for your work and follow through on commitments.
• Desirable to hold Honours Business Related Degree (2.2. grade - or Higher), Not essential.

Closing Date: Friday, 9th August

Job Segment: Operations Manager, Bank, Banking, Compliance, Operations, Finance, Legal

Apply now »