Premium Collections Administrator

An exciting opportunity has opened within Aviva for a Premiums Collections Administrator to join our team! We are looking for someone with some customer service or administration experience who can work in a team. This role does provide on the job training, so we are open to entry level candidates.

You will primarily be dealing with; Daily EFTS, Bank Accounts, Mailboxes, and Internal Queries from the contact team. There is also an opportunity to cross train on all systems within this role. 

Aviva uses “smart-working”, and you can be based anywhere commutable to our office in Cherrywood, Dublin.

Duties & Responsibilities:

• To gradually learn the various daily administration tasks and deliver excellent service to our customers, both in terms of turnaround time and accuracy.

• To support our Offshore team in helping Premiums deliver excellent service.

• To maintain a strong risk and control focus, logging and seeing through to completion (on time) any errors or complaints, looking for the real root causes and identifying corrective actions to reduce likelihood of a repeat.

• Completing daily tasks each day and ensuring confirmation sent to other CE teams/Sales each day.

• Most activities have a 48-hour turnaround time (yesterday’s monies/emails processed today) and there are regularly more urgent cases that require immediate attention.

Skills & Experience:

• Strong customer focus, desire to deliver excellent service (and ideally demonstration of previous successes in this area).

• High attention to detail and able to take on training of new processes quickly.

• Strong collaborative style, as will need to work closely with a range of other team members onshore and offshore and other stakeholders.

• Ability to question current processes and suggest improvements to benefit our customers and improve efficiency.

• Knowledge of Life and Pension products an advantage.

What will you get for this role?

• Competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

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