Practice Manager

The Medical Centre located in Mallow Primary Healthcare Centre is inviting applications for the position of Practice Manager.

The practice team includes 7 GPs, 1 GP Registrar, 5 Practice Nurses, a Triage Nurse, and a Healthcare Assistant, along with an Office Manager and an administrative team of 6. The centre aims to provide efficient patient care and functions as a teaching practice.

Experience in a GP practice management role or similar, and familiarity with Socrates practice management software, is desirable. Candidates should possess strong people management skills and have experience leading and managing a team.

As Practice Manager, your typical day may include:

People

• Leading the practice team to deliver a high-quality patient service.
• Assigning roles and responsibilities to team members.
• Coordinating admin rota and agreeing on leave cover to maintain adequate staff levels.

Patient Services

• Managing access to appointments.
• Maintaining and updating internal and external communications.
• Handling complaints effectively.

Health & Safety

• Ensuring all accidents and near misses are reported, investigated, and actions are closed.
• Adhering to all practice policies and procedures as defined in the practice safety statement.
• Providing training for staff in all relevant health and safety procedures.
• Actively promoting a health and safety culture and ensuring it is a common goal.

Quality

• Maintaining consistency in patient communications.
• Ensuring housekeeping standards are upheld.
• Ensuring practice compliance with GDPR.

Financials

• Managing daily practice accounts, including patient fees collection.
• Performing bank reconciliation and preparing income and expenditure reports.
• Managing payroll.
• State contracts management.
• Maintaining stock levels and achieving value on procurement.

Key Skills and Attributes:

• Proven background in leadership.
• Ability to influence others effectively.
• Highly motivated individual with a strong work ethic.
• Excellent attention to detail and quality conscious.
• Strong communication skills.

This role is full-time, and hours are flexible. The salary is dependent on previous experience and suitability. Free parking is available on-site. The practice is a 20-minute walk from public transport routes.

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