Pensions Administrator

We are seeking a talented individual to join our Pensions Administration team at Mercer. This role will can be based in either Dublin or Cork. This is a hybrid role that has a requirement of working at least three days a week in the office.

The DC Administration team currently manages a portfolio of approximately 160 DC schemes. The overall team size is more than 60, with some team members located offshore. Administrators report into a Team Manager and will be part of a team of approx. 10 Administrators. This is an exciting and challenging opportunity to work as part of the DC Administration team to provide a high quality and fully compliant standard of service to your own portfolio of pension scheme clients.

We will rely on you to:

• Ensure all compliance and client-specific Service Level Agreements (SLA) are met on an ongoing basis
• Liaise with offshore colleagues to ensure that they are processing any tasks assigned to them as per the agreed timelines
• Monitor and update the workflow system to ensure that all work can be tracked effectively
• Ensure that all money movements are completed in a timely manner
• Ensure that our internal record keeping system reflects accurately member records by updating on an ongoing basis any data changes requested
• Working with other departments within Mercer to provide data requests

What you will need to have:

• Administration experience in a consultancy firm, brokerage, life office or working on an in-house scheme
• Group or company DC pension administration experience
• High level of accuracy/attention to detail
• Excellent organisational skills and ability to meet deadlines
• Strong analytical skills
• Effective communication skills and ability to provide a high level of customer service to your clients
• Ability to work with Microsoft Excel to at least intermediate standard; previous working experience of Microsoft Excel formulae, eg V look–ups required

What makes you stand out:

• Successful completion of the Pensions QFA module or working towards same
• Challenges the status quo in search for efficiencies

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.