Patient Feedback And Support Officer

Patient Feedback and Support Officer, Grade V

Purpose of the Role:

The purpose of this role is to support the Patient Feedback and Support Service in carrying out its statutory responsibilities to manage complaints and feedback, and to assist with the further developments, implementation and monitoring of the Patient Feedback and Support Service and QSRM within CHI.

Essential Criteria:

· Minimum two years’ experience at Grade IV level or equivalent

· Proven experience of general office procedures

· Strong working knowledge of the Health Act 2004 and its Regulations and the HSE’s Your Service Your Say policy

· Good ICT knowledge and skills including proficiency with Microsoft Office Suite

· Excellent administration and organisation skills with meticulous attention to detail

· Excellent interpersonal, verbal and written communication skills to ensure timely engagement with relevant internal and external stakeholders

· Excellent written communication skills to maintain a level of professional correspondence with staff and service users

· Ability to work to deadlines and work on your own initiative or as part of a team.

· Ability to deal with Service Users and colleagues across all CHI sites in a compassionate and supportive manner with an emphasis on a high level of customer service.

How to Apply and Informal Enquiries:

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is Wednesday 6th November 2024 at 5pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact the Patient Feedback and Support Service Lead, Kevin O’Farrell- kevin.ofarrell@childrenshealthireland.ie

For other queries relating to this recruitment process, please contact Recruitment@childrenshealthireland.ie