Operations Supervisor

Job Title: Operations Supervisor (Exam/Assessment Delivery)

Reports To: Operations Manager

Department: Operations

Location: Dundalk, Co Louth (option to work remote, travel to centers will be required)

Hours of Work: 37.5 hours weekly (Monday-Friday, 09:00 – 17:30)

Job Overview:

Provide key support to the Operations Manager by effectively managing and providing support to an assigned portfolio of test delivery centers across the Republic of Ireland, ensuring best practices are followed. Instigate and manage remediation plans as required, using a number of methods, including remotely and in person, to conduct site audits, hiring activities and in-person training. This role may require you to travel to a testing location at short-notice.

Main Duties & Responsibilities:

• Work closely with the Operations Manager to drive improvements.
• Work cross-functionally to meet test center servicing needs and ensure high levels of candidate satisfaction.
• Build effective working relationships with site employees within your assigned portfolio of sites.
• Eliminate the re-incidence of operational issues by identifying trends and develop corrective/preventative action plans.
• Work in a team-based environment promoting a service excellence culture.
• Provide coaching and assistance as required to staff in testing locations.
• Take on global projects as assigned to support the improvement or implementation of a new service or client.
• Escalate any challenges that directly impact test delivery, or the candidates experience at a test delivery point.
• Perform other duties as assigned

Essential Criteria:

• 1+ year proven track record in effectively managing a team, including the hiring, training, and development of team members.
• Proven team leadership skills to include retention and motivation of staff, and presentation skills with the ability to deliver information to a variety of audiences.
• Ability to work in a fast-paced environment
• Excellent interpersonal and communication skills in-person, over telephone, email, and other platforms.
• Ability to travel to testing locations including short notice travel.
• Ability to work on your own initiative
• Have good conflict resolution skills

Employee Benefits:

• Pension Scheme
• Healthcare Scheme
• Life Assurance
• Employee Health and Wellbeing Initiatives
• Enhanced Annual Leave
• 24/7 Employee Assistance Programme
• Enhanced Maternity/Paternity Leave
• Social Club