Operations Agent

Are you an experienced tourism operations expert with outstanding customer service skills and a knack for technology? Are you a quick learner with fluent English and a genuine love for travel?

LivTours, a fast growing business that delivers exceptional tour experiences across 23 European destinations, is seeking a dedicated individual to join our operations team. Your role will involve orchestrating bookings and services to ensure our customers’ dream vacations are flawlessly executed.

Role Overview:

You’ll need to be a quick learner with the ability to work in a fast paced, sometimes high pressure environment, collaborating closely with both the Dublin and Italy based teams via Slack, Zoom, Google Drive and Zendesk.The position will require flexibility to travel to our headquarters in Rome for training, annual team retreats, and occasional product and destination familiarisation trips.

THE ROLE

• Full time role, with variable 8 hour shifts that include a rotation of evenings and weekends. 
• Fully remote position with company computer provided.
• Competitive base salary depending on experience, with incentives, fam trips, and bonus opportunities. 

A DAY IN THE LIFE

• Collaborate in a team of 14 operations and ticketing staff across multiple EU locations. 
• Oversee the entire post-booking customer journey.
• Process orders across our 23 destinations using our internal booking system, BlueMoon, guaranteeing accurate reservations.
• Verify upcoming bookings to ensure all logistical aspects are meticulously arranged.
• Communicate daily with suppliers to ensure quality service. 
• Prepare informative “tour reminders” for suppliers and guides, arming them with necessary information and tickets for upcoming services.
• Engage with clients via email and phone, applying active listening to promptly addressing inquiries, managing booking modifications or cancellations, and providing last minute assistance in the case of delays or challenges.
• Stay current with evolving products, procedures, and conditions.
• Work cross-functionally with the guides, ticketing, sales, and guide management teams in Dublin and Rome, effectively handling last-minute bookings, tour inquiries, and on-tour emergencies to ensure client satisfaction.

WHAT YOU’LL NEED

• A minimum of 2 years of experience in travel operations, with a proven track record of surpassing goals.
• High energy, motivation, and a positive attitude and great personality.
• Adapt quickly and thrive in a fast-paced, constantly changing environment.
• The ability to handle high-stress situations, solve problems creatively, and remain calm under pressure.
• Demonstrate a bias for action, ownership and decision making skills. 
• Effectively collaborate with a distributed team, fully leveraging technological tools.
• A learner’s mindset to stay current and flexible on new LivTours products, procedures, industry changes, and the willingness to adapt and implement constructive feedback in a productive manner.
• Contribute to the maintenance and enhancement of LivTours’ knowledge bases.
• Be an enthusiastic ambassador of the LivTours brand, showcasing our unique elements and culture to clients.
• Possess impeccable English communication skills, both written and verbal and exceptional customer communication skills. 
• Showcase extensive travel experience in Europe and a strong grasp of its geography.
• Display flexibility to work varying shifts, including early mornings, evenings, and weekends.
• Possess excellent time-management, organisational, and detail-oriented skills.
• Have a sense of humour with a strong team-player mentality.
• Hold a valid passport and the willingness to travel.
• Have the legal right to work in Ireland.

BONUS POINTS: 

• Proficiency with languages, particularly Italian, French or German. 
• Hold a degree or higher in tourism or hospitality.

WHAT WE OFFER: 

• A dynamic and innovative work environment with a passionate team.
• Opportunities for professional growth and skill development.
• Competitive salary. 
• Annual team retreats and other team building events. 
• The chance to make a significant impact on the growth and success of LivTours.
• Annual bonus schemes.

If this describes you and you are interested in joining us at LivTours, we’d love to hear from you!

How to Apply:

Please send your resume and a cover letter highlighting your operational experience and why you’re excited about joining LivTours to hr@livtours.com

We are committed to diversity, equality, and creating an inclusive workplace that celebrates uniqueness and fosters creativity. We welcome applicants from all backgrounds to join our team.