Operational Support

The Mount Charles Group is seeking an Operations Support to join our Operations Team in Head Office, based in Mount Charles, Unit 2, 38 Montgomery Rd, Castlereagh, Belfast BT6 9HL.

The successful candidate will benefit from working in a modern office building based in the centre of Belfast. The core hours of work will be 9am to 5pm Monday to Friday. Must have own transport to and from work.

Reporting to the Support Lead under Head of Support Services, you will assist in the smooth day to day running of TimeGate Time Attendance Software and Utrac Software, including processing new starts and leavers for North and South. Helping Manage the TG Engagement Module. Run, collate, and report on payrolls weekly and monthly, you will also be responsible for the day-to-day management of the Call Monitor System.

You will be an experienced Operation Support with exceptional communication skills and strong competence using Microsoft Office and Teams. You will be organised, hardworking and have a passion for the role that you do, be an exceptional Team Player with a can-do attitude. Be a willing to learn new tasks and be open to change.

Rewards:

• 25 days' paid annual leave plus bank holidays
• Contemporary Belfast based office
• Company pension scheme - Salary Exchange
• Life Assurance
• Agile working 
• Health and Well-being platform inclusive of an Employee Assistance Programme
• Employee Development and Training Programme

Working Pattern:

• 37.5 hours per week (Flexible and Agile working patterns)
• Monday to Friday 
• 9am - 5pm 
• Available to Work Weekends if Required

The Role:

• Day to Day managing on TimeGate System and Utrac
• Inputting starters and leavers to TimeGate System
• Liaise with Managers on arbitrations and failed duties
• Maintain arbitrations and failed duties in TimeGate, help site Managers when required
• Maintain a clear Call Monitor System, communicating with employees.
• Maintain Group Teams Channels and chats.
• Responding to all correspondence from Managers regarding changes to TimeGate and Utrac
• Run and analyse reports for payroll each week
• Manage all change of details and schedules to TimeGate System
• Maintain TG Engagement Portal in all aspects

The Person:

• Good knowledge of excel, pulling together excel information is essential
• Good knowledge of creating formulas, pivot tables is essential
• Good knowledge of holiday rules for UK and ROI an advantage
• Good knowledge of payroll administration an advantage
• Good knowledge of multi-site contract management an advantage
• Experience in dealing with email queries, telephone queries and Teams an advantage
• Good communication and telephone manner a must
• Willingness to work in a fast-paced environment
• Working knowledge on TimeGate and Utrac would be advantageous

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE 

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