Online Customer Service Representative

Company overview

Tri Equestrian is a privately owned entrepreneurial business that was founded in 1989 based on the core principles of honesty, integrity, high service and quality.

The core business is the sales and distribution of Equine remedies and supplements and in addition, a very strong retail operation and distribution business in the full suite of equestrian related product has developed since inception.

During that time it has grown from strength to strength and is now entering a new phase of growth and expansion. There is a very clear can do attitude and performance driven “High Challenge and High support” internal culture within the company. The pace of operation is rapid and team members need to have the ability to work in a dynamic and fast paced environment.

Purpose of role

TRI has operated a successful web sales team for a number of years. The web sales team is responsible for the upkeep and running of the website. This includes the handling of online orders and maintaining a high standard of customer service. With the steady growth in online sales and the potential for this to continue, there is now an opportunity for a passionate and driven individual to join the team and support its growth and expansion.

The ideal candidate will want to progress and grow within the company and have a very high focus on the following:

• Very high attention to detail
• Structured ways of working
• Excellent phone manner and friendly disposition
• Systemised in their approach
• Calm under pressure
• Collaborator
• Passionate about sales
• Equine knowledge is a bonus
• Strong PC skills (Microsoft office, e-mail and internet)

Core Objectives of role

The following are the highline objectives of this new role both directly and indirectly:

• Work to achieve sales targets
• Ensure best in class customer service
• Co-ordinate with operations team to meet the needs of customers
• Rapid response to customer requests and queries
• Identify and share sales opportunities with web sales and telesales teams
• Provide holiday cover for colleagues when needed
• Support the efforts of the web sales team to grow company revenue

Process

• Job Specification generated and circulated
• Application submission to HR / Agent
• Short listing of candidates based on alignment with criteria in job spec
• First round interview with website team, followed by second round interview with management.
• Preferred candidate selected and letter of offer
• Reference checks and aptitude checks on technical and personality attributes
• Contract and employment commencement

Package

Salary will be commensurate with experience & knowledge.

20 days paid holiday per annum plus bank holidays.

Team activities throughout the year.

Staff discount for personal use only of 20%