On Call Coordination, Healthcare

Due to our phenomenal growth, we are hiring several On-Call Coordinators to assist in our out-of-hours service.

Call coordinator out-of-hours

The call Coordinator will support the line manager in completing the administration tasks that go along with rostering and scheduling care for their area and is an excellent opportunity for a dedicated candidate to take their first step into a management role.

The ideal candidate will be capable of managing all aspects of the out-of-hours operations of our care call service. They will take responsibility and accountability, possess excellent communication skills, and be dedicated to providing the highest quality of home care to those most in need.

What we offer you?

• Career progression opportunities
• Competitive Salary
• Annual Bonus Work
• Life Balance

What will you be doing as a Call Coordinator?

• Ensuring that the highest quality of care is delivered to our clients;
• Assisting with client and staffing issues;
• Ensure internal policies and procedures are adhered to;
• Prepare and present status reports and presentations as needed;
• Dealing with a high volume of calls
• Participating in the development and marketing of the company;
• Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
• Organization of office administration;
• Preparation of on-call reports;
• Ensuring all shifts are covered and adequate relief care available;
• Ad hoc duties as required;

Working days will be set but might vary from Friday-Sunday based on the operational needs of the company - working hours will also be set but might vary between 07:00-22:00 based on requirements. There will be a requirement to cover weekends as part of this role.

Job Types: Part-time

Experience:

• Homecare schedule: 1 year (Ideally)
• OneTouch System or similar: 1 year (Esstienal)
• Home Care Background (Ideally)