NOMC Senior Operator

Grade and SalaryF (€39,026-€58,538)

Job Description

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations functions form the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operational Control Function has responsibility for developing, implementing, and managing the activities of key technical teams and infrastructure, which provide expertise and excellence on a national basis in collaboration with, and complementary to, the Regional and Local delivery of routine front-line water and wastewater services.

The Integrated Operations team monitor the performance of the operating environment, ensuring risks to service continuity are identified and managed and that the Customer first approach is at the forefront of Asset Operations activities. This will include the performance of the asset base, optimising production and managing network integrity during interventions.

The National Operations Management Centre is responsible for providing centralised and standardised oversight of the operation of Uisce Éireann ’s Assets on a 24/7/365 basis. This function delivers a key role in ensuring that risk is mitigated and frontline operations staff are provided with leading insights and support to assist in delivering safe and consistent services to Customers. 

The NOMC Senior Operator will report to the NOMC Manager and responsible for the effective and efficient 24/7/365 remote monitoring, management and response to alarms using various systems. The National Operations Management Centre operates on a 24/7/365 basis therefore working hours for this role will be on a shift rotation pattern. Following a period of training shifts will be assigned on a 24/7 basis year round. A shift premium will be provided in addition to base salary.

Main Duties and Responsibilities

• Responsible for the effective, efficient, 24/7/365 monitoring and response to alarms using monitoring, control and reporting systems.
• Responsible for the 24/7/365 prioritisation, management, dispatch and escalation of alarms via telephone and systems such as Work Management Systems, in accordance with relevant processes and required levels of service.
• Responsible for providing telephone contact for Operations Management Centre stakeholders ensuring operational situations are dealt with effectively and efficiently.
• Responsible for undertaking review and configuration of alarm / telemetry system(s) in support of business objectives.
• Responsible for liaising with the National Operations Management Centre Analyst for support and guidance on emerging operational incidents which may require additional analysis and support to prevent customer or asset related impacts.
• Responsible for monitoring, interpreting and building data, and provision of management reports that aid business decision-making and support continuous improvement. This includes monitoring and interpreting data which provides information and details on any event / incident, ensuring data is communicated to appropriate senior management for initiation of response.
• Responsible for being aware of escalation processes and procedures in place to reduce the customer/business impact.
• Responsible for adhering to all HSQE plans, policies and procedures.
• Responsible for carrying out any other duties deemed necessary and / or required, which the National Operations Management Centre management may reasonably request.

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience e.g. Engineering, Logistics, Management
• Min 1 year relevant Experience in a similar role in the water, utilities or similar industries is desirable 
• Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team
• Proven effective time management skills with the ability to prioritise and remain focused
• We work better together - track record in sharing knowledge and working closely with colleagues to achieve shared goals, coupled with the ability to gain commitment from others 
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
• Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook
• Ability to set up ongoing processes and procedures to collect and review information
• Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
• We aim high - experience in proactively seeking out learning opportunities to develop skills and enhance performance
• Striving for quality and ensuring consistent high standards of work

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