Night Porter

Location: The Park Inn by Radisson Shannon Airport, Co. Clare, Ireland

Job type: Casual / Full Or Part-Time

Sector and subsector: Hospitality | Front of House

Salary: Competitive Salary

At Park Inn by Radisson, Shannon, we stand out together as one team and make memorable moments for our guests.

We currently have an open position for a Night Porter. The Night Porter plays a crucial role in maintaining the security and smooth operation of the establishment during night time hours. This position involves a combination of customer service, security and administrative tasks.

Main Responsibilities:

Security and Safety:

• Monitor and control access to the premises.
• Conduct regular patrols to ensure the safety of guests and the property.
• Respond to and report any security incidents or suspicious activities.
• Ensure that emergency procedures are followed in case of fire, theft, or other emergencies.
• Perform fire walks.

Customer Service:

• Greet and assist guests arriving or departing during late-night hours.
• Handle check-ins and check-outs for late-night arrivals and early departures.
• Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
• Address guest enquiries and concerns promptly and professionally.

Administrative Tasks:

• Perform night audit duties, including balancing accounts and preparing financial reports.
• Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details.
• Complete any outstanding tasks from the day shift, such as room inspections or paperwork.
• Maintain accurate records of guest interactions and incidents.

Housekeeping Support:

• Co-ordinate with housekeeping to address any guest requests for additional amenities or services.
• Perform light cleaning duties in public areas as needed.
• Ensure that public areas are tidy and presentable.
• Prepare function rooms for the following day.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to handle emergency situations calmly and efficiently.
• Basic computer skills.
• Knowledge of hotel procedures and services.
• Be available to work 5 nights over 7 days of the week.

Benefits of working for Park Inn by Radisson, Shannon Airport:

• Competitive salary
• Excellent training
• Free car parking
• Free meals on duty
• Discounts across the Windward Hotel Group including accommodation, spa, golf & food.
• Employee of the month incentive
• Employee of the year incentive
• Staff appreciation week
• Career opportunities through continuous training and development

About Windward Management.

Park Inn by Radisson, Shannon is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners