Neighbourhood Operations Officer

The Council may retain a list of reserve candidates arising from this recruitment campaign, for any vacancies which may arise which are the same or similar and are of an equal grade of pay. This list will be valid for 12months. “Another similar vacancy” is defined as a post with a similar job description and person specification and on the same salary scale, which may be in a different department or duration to the vacancy initially advertised. Another similar vacancy does not include posts where the similarity relates solely to the salary scale

Purpose and Function of Post

• To assist in the daily operational management of Neighbourhood Services to help ensure all operational areas meet standards required to create and maintain an exemplar service.

• The post holder will contribute to the development and delivery of a Neighbourhood Services function which supports the Councils, vision, values and strategic direction.

Principal Duties and Tasks Performed:

1. To assist in the management of all staff employed within the Neighbourhood Services functional areas ensuring that they are aware of and work towards the achievement and implementation of the aims and objectives of the Service within agreed policies and operational procedures.

2. To assist in the preparation of annual budgets and managing expenditure and income in line with budget to ensure accountability and sound financial management is achieved.

3. To assist the Operations Manager in the preparation and monitoring of the annual service plan in relation to the functions of the post, and effective performance management processes, including implementation of relevant policies and procedures.

4. To assist in the procurement and management of a range of contracts for supplies and services ensuring compliance with current procurement policy and related legislation.

5. To be responsible for Neighbourhood Services plant/equipment and ensure all maintenance and repairs, preventative and reactive works/records are kept up to date.

6. To contribute to the effective management and operation of Neighbourhood Services facilities including monitoring of sites for repairs, servicing and compliance with Health & Safety legislation and other relevant regulations.

7. To help design and develop projects/schemes and carry out project management duties.

8. To be responsible for assessing staff training requirements in line with relevant legislation and good practice in relation to the potholder’s areas of responsibility.

9. To help ensure all health and safety policies, procedures and risk assessments are developed maintained and adhered to by staff, visitors and other third parties

10. To help develop and maintain effective working relationships internally and externally, in the management, development and promotion of the Neighbourhood Operations function.

11. To assist with staff recruitment and selection, induction, training and development programmes for those employed within the service in accordance with Council procedures

12. To assist in the management of employee related matters in consultation with Human Resources and other Council officers.

13. To ensure individual performance objectives are met in line with the performance management framework and appropriate action taken.

14. To prepare such management information that may be required on the operation of the function activities for the Operations Manager or Assistant Director.

15. To act in accordance with the Council and Directorate policies and procedures including customer care, equal opportunities health and safety and any other pertinent legislation.

Key Responsibilities

Services

• Refuse Collection

• Street and other Cleansing

• Grounds Maintenance

Facilities

• Cemeteries*

• Recycling Centres

• Depots

Other

• Health and Safety

• Training*

* Denotes assisting Operations Manager with lead responsibility district wide

Please note: This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties as it is recognised that jobs change and evolve over time. The post holder will be required to carry out any other duties up to and including the grade for the position offered as necessary to fulfil the purpose and function of the post.

Person Specification

Qualifications

1. Qualifications and Experience

1.1 Qualifications

Applicants must hold a relevant third level qualification

1.2 Experience - Essential

Applicants must provide specific and personal examples of having at least 1 year’s relevant experience in the following areas:

• Assisting with the design and delivery of projects/schemes.

• Assisting with procurement of goods in accordance with organisational policy and procedures

• Ability to develop and effectively lead a team of staff.

• Strong interpersonal and communication skills with a track record of building relationships internally and externally, within the delivery of a service or function.

OR for Applicants who do not hold a third level qualification

• Applicants must have a minimum 5 GCSE’s (Grades A-C) or equivalent including English Language and a numeracy based subject;

AND

Experience - Essential

Applicants must provide specific and personal examples of having at least 3 year’s relevant experience in the following areas:

• Assisting with the design and delivery of projects/schemes.

• Assisting with procurement of goods in accordance with organisational policy and procedures

• Ability to develop and effectively lead a team of staff.

• Strong interpersonal and communication skills with a track record of building relationships internally and externally, within the delivery of a service or function.

Applicants must possess a full, current driving licence which enables them to drive in Northern Ireland and a vehicle available for official business or have access to a form of transport which enables them to meet the requirements of the post in full .

The shortlisting panel reserves the right to enhance the shortlisting criteria

(Note: Essential Car User Allowances applicable for this post, in accordance with Mid Ulster District Council Travel & Expenses Policy).

2. Competencies

In accordance with the Competency Framework for Local Government2 applicants for this post must demonstrate the following competencies at Operational Level:

2.1 Providing Leadership and Direction:

Managing Performance – sets clear, aligned, high standard performance goals and objectives for self, others and the organisation.

2.2 Managing Yourself

Managing your own work – plans, structures and prioritises own work to achieve optimum results.

2.3 Working with Others

Meeting Customer Needs – Establishes the needs of customers and strives to ensure these are met

2.4 Moving Forward

Problem Solving & Decision Making – Gathers information from a range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and co-operation.

Achieving Results – Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.

Continuously Improving Services – Seeks to continually improve the service and processes that impact on users