MRHP-- - EOI Consumer Affairs Manager

Consumer Affairs Manager, Grade VI

Grade Code: 0574

Staff from across HSE divisions who are permanently employed at the grade advertised are eligible to apply for this EOI, but should only do so subject to having your line manager’s approval and confirmation from the service manager that you will be released from your post if successful. (Please note, approval is discretionary and you may be refused.)

Reassignment will be on a grade to grade basis and current remuneration will apply.

Location of Post

Midlands Regional Hospital Portlaoise

The successful candidate may be required to work in any service area within the vicinity as the need arises.

Please note that no panel will be formed as a result of this recruitment campaign. This campaign will be used to fill the listed post/s only and no additional jobs will be offered to candidates successful at interview. Once the post/s are filled the candidate pool will be disbanded.

Informal Enquiries

Mary Fitzpatrick

Grade VII – Quality & Patient Safety

HSE, Midland Regional Hospital at Portlaoise

Email: mary.fitzpatrick5@hse.ie

Phone: 057 86 96043

Geraldine Britton

Patient Safety Manager,

Email: Geraldine.Britton@hse.ie

Phone:057 8696095

Accessibility

DMHG is committed to providing information and services which are accessible to all, if you require accessibility assistance throughout any stage of the recruitment process, please contact:

HR Point of Contact:

Hermaye Paza

HR Recruitment Officer

Dublin Midlands Hospital Group

Email:hermaye.paza@hse.ie

Tel: 087 125 9086

Purpose of the Post

To provide expert guidance in complaints management to QPS Manager and hospital management, ensuring compliance with national KPI’s, management of Complaints management system. To provide support for hospital management and staff in the management of legal issues, assisting with preparation with statements and preparing documentation as required for legal processes.

Post specific Requirements

• Please demonstrate the depth and breadth of your knowledge and experience relevant to the role of Consumer Affairs Manager including report writing and presentation skills