Mobile Support Engineer

The Job Summary:

Wrightbus is the fastest growing production company in Europe. We are looking for someone to control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service.

We are therefore recruiting a Mobile Support Engineer for the Newry area, servicing dublin, who will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.

The Role:

• Ensure root cause failure details are efficiently, estimate retail repairs, diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
• Provide on the ground technical support to our customer, undertake warranty / campaign repairs as per Wrightbus work instruction, ensure all warranty return parts are correctly labelled and returned, make certain that customer vehicle repairs are undertaken and controlled.
• Proactively promote and sell services and parts to customers, acting as the interface between the Regional Service Manager and the customer workshop.
• Undertake training as required. Travel and work at other customer locations as and when required.
• Must be available to work weekend shifts/alternative shifts on a rota basis as required. Observe health and safety at all times and adhere to company and customer policies.

The Requirements:

• NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent, Or has completed an apprenticeship, Or minimum of 4 years’ experience.
• Demonstrate 1 years’ experience in an engineering, heavy vehicle/PSV environment, dealership or fleet
• Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently, working knowledge of Microsoft Word, Excel, PowerPoint & Outlook.
• Experience of working on Wrightbus products.

The Benefits:

• 4% bonus
• Life Insurance
• Medicash scheme
• Discount with local businesses
• Career progression
• Professional development
• Flexitime

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