Medical Records Administrator

About the Hermitage Clinic

Blackrock Health Hermitage Clinic is a private hospital providing a full range of medical and surgical care across a broad spectrum of specialities. The Finance function has responsibility for the provision of financial management and reporting across all clinical and non-clinical areas of the hospital and is important in making a significant contribution, developing and maintaining best practice in management and financial accounting.

About the Role

As a key member of the financial team, the Medical Records Administrator will work with the wider Finance Operations function to ensure the timely delivery of clinical documentation to support with the claims process. Responsible for the delivery of accurate documentation, at the request of the team, and to work closely with the Medical Records Team within the Clinical Operations function. The position will require frequent interaction with patient data, consultants, medical secretaries, clinical staff, and other key stakeholders. The position requires a participatory approach to the development of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.

Duties will include

• Sourcing the required clinical documentation for our end-to-end claims process to support with accurate claims submissions and follow-up queries to ensure payment is received for services provided by the hospital 
• Working with the Billing, Claims, and Accounts Receivables Teams to ensure all documentation is delivered in a timely manner
• Highlight and correct potential gaps in the existing workflows to minimise the lead time between the point of discharge and receipt of payment
• Highlight/identify any potential gaps in pricing with regards to contracts
• Responsible for developing key relationships with relevant staff e.g. Medical Records, Ward Clerks to ensure all relevant billing paperwork is provided in a timely manner to assist with order-to-cash processes
• Responsible for the achieving financial KPI’s and ensuring the needs of the Department are met
• Other relevant tasks as identified/ allocated by the Head of Finance Operations and assigned individuals 
• Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care.

Essential Requirements

• 2 years working in a healthcare setting 
• Working in a team environment 
• Experience in dealing with patients/customers

Why work with us

The Hermitage Clinic are passionate about our people and believe in their development and growth. As a member of the Hermitage Clinic team you can benefit from: 

• Competitive salary
• An Education Support Programme
• Development opportunities
• Opportunities for career progression
• Access to a Pension Scheme
• Subsidised Restaurant
• Free staff car parking
• Employee Assistance Programme
• Life Assurance

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