Mechanical Supervisor

Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.

We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 – Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development – over 1,000 employees.

Mitie have been awarded the IBEC KeepWell Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row.

Key Responsibilities:

• Lead and Manage Maintenance Team: Supervise a multidisciplinary team mechanical maintenance technicians. Conduct regular performance reviews, assess technical proficiency, and ensure compliance with key performance indicators (KPIs) across daily, weekly, and monthly goals.
• Hands-On Contractor Supervision: Oversee on-site contractors, ensuring all completed works meet technical specifications, quality standards, and safety regulations through routine inspections.
• Client Escalation and Resolution Management: Serve as the primary technical point of contact for client escalations. Lead troubleshooting efforts, coordinate with technicians and subcontractors, and resolve issues promptly while maintaining a strong on-site presence across all client locations.
• Service Desk and Workflow Collaboration: Collaborate with the Service Desk and Planned Maintenance teams to streamline work orders, optimise workflows, and ensure best practices across internal teams and contract partners.

Main Duties:

• Hands-On Leadership: Provide active leadership by supporting technical troubleshooting and problem-solving. Collaborate with senior management, identify and lead projects, manage resources, and maintain accountability for technical excellence.
• Cost Analysis and Risk Management: Perform cost analysis and technical risk assessments for maintenance and project works. Balance client requirements with budget constraints through value management and cost control exercises.
• Energy Efficiency Initiatives: Implement energy-saving measures, monitor systems for optimal energy consumption, and recommend modifications to reduce costs across Mechanical systems and building services.
• Technical Site Inspections: Conduct regular site visits to assess equipment and infrastructure, perform evaluations, and compile accurate quotes for preventative maintenance and project work.
• Maintenance and Repair Expertise: Provide expert guidance on building system maintenance. Develop and update method statements and technical documentation to ensure consistent operational procedures.
• Service Delivery Optimisation: Identify and implement improvements in service delivery, staying current with Mechanical and facilities management trends to align with industry standards.
• Technical Performance Management: Monitor and address team performance issues while providing hands-on support as needed to maintain service quality.

Additional Duties:

• Direct Maintenance Support: Assist with troubleshooting, mechanical system maintenance, and building fabric repairs as needed, offering technical expertise for complex issues.
• Flexible Working and On-Call Support: Participate in flexible working arrangements and an on-call rotation to address urgent site needs.

About You:

Essential:

• Relevant mechanical trade certification.
• Strong technical facilities management experience, specifically in mechanical systems.
• Proven ability to communicate technical issues and solutions to clients effectively.
• Experience developing costs and proposals based on technical assessments, with clear and detailed work scopes.
• Proficiency in extracting and interpreting data from performance management systems and technical reports to improve service.
• Experience managing compliance, health, and safety standards in a technical environment.

Desirable:

• Facilities Management qualification.
• Project management skills.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.

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