Logistics Support

Job description

Join us at Entegro to connect future generations!

We’re a distinguished leader in Telecommunications technology, with a proven track record of driving the advancement of gigabit networks.

Logistics Support:

You will provide Logistics and Operational support for the Entegro Group of Companies. The Group Support Services Team provides services to our people for IT, Fleet, Office Facilities, Travel & Accommodations. In this role, you will play a crucial part in addressing the company’s and employees' needs and will provide reliable support to ensure there are no disturbances to business operations.

Responsibilities

Group Service Logistics Support

IT Support:

IT Support – you will be the Liaison and point of contact for outsourced IT Support Service and 3rd party maintenance providers ensuring all SLA’s (Service Level Agreements) are delivered for Entegro support users.

· The triage and maintenance of internal online ticketing system for core shared services (IT, Fleet, Facilities, Accommodation & Travel, Housing, Warehousing)

· Handling and managing Group inbound email traffic for the Services Support Team.

· Assist with technology refreshes and rollout of new technologies.

· With the support of IT, facilitate the deployment and maintenance of user's equipment i.e., laptops desktops, tablet devices, mobile telephone phones and more

· In life management of all Entegro IT equipment i.e., workstations and other IT Devices.

· Administration and process documentation duties.

· Communicate problems, and impacts, outages and planned events to all staff.

· Ensuring all the logistics requirements are met for the company requirements.

Fleet Requirements

You will play a crucial role in ensuring fleet compliance:

Fleet Support – Ensuring our fleets supports the needs of the Entegro business.

· Liaison with our service providers on lease queries

· Coordination of fleet servicing, CVRT Testing and all other fleet related bookings and administration.

· Coordination of vehicles redistribution, and physical movement of vehicles (when required)

· Reactive response to faults and issues as directed by Group Fleet and Facilities Manager to ensure no downtime or loss of time for fleet users.

· Updating databases for various forms of data such as asset management, vehicle checking, vehicle monitoring systems, central databases via SharePoint etc.

Accommodation, Travel and Other Support:

· Coordinating travel and accommodation requirements across Ireland, UK and USA.

· Providing administrative support on projects for the Group Service Support team.

· Carrying out research for pricing, products & services as required including compiling findings for senior management review.

· Lease Management from the Housing Portfolio.

· Procurement assistance as required for re-tendering process of associated responsibilities.

Building Facilities and Company Assets:

· Responsible for centralisation of all office supplies, consumables etc. and facilities for the group’s various office locations.

· Supporting the Group Fleet and Facilities Manager on all requirements for maintenance, and upkeep of company premises.

· Maintaining a preventative maintenance planner for the Entegro sites and ensuring services are completed when due.

· Assisting and overseeing the maintenance of office facilities, and equipment, such as providing “remote hands” for offsite support partners.

· Warehousing Administration as required.

· Other related duties as assigned and required.

· Compliance with all ISO processes and procedures.

Skills required

What you need:

· Excellent working knowledge of Microsoft Office; MS PowerPoint, MS Word, Excel, Outlook and SharePoint.

· Be fully capable of working in a busy environment.

· Experience working with online systems.

· The ability to organise, multitask, prioritise, and work under pressure.

· Demonstrate excellent communication skills both written and verbal.

· Exhibit analytical and problem-solving skills.

· Previous experience in a similar role.

· Establish good working relationships with all levels in all departments.

· Flexible working, the role will be based in Dublin but will require weekly travel to Kilkenny