Library Assistant

Reporting to:

Academic Support Specialist

Reporting to the Reader Services Manager, the Part-time Library Assistant is a student-facing role based at the Reference Desk of the DBS Library and Academic Hub. The role's primary focus is to provide in-person and online reference and lending services to all Library users. Excellent customer service and flexibility are essential. 

Responsibilities

• Advise and assist Library users with queries regarding access to and searching of the Library’s collection of print and online resources, both in-person and online;

• Processing and allocation of reservation requests;

• Provide support to students using the Library’s online booking systems;

• Provide support to students via the Library’s email, chat, and phone services;

• Provide support to students using self-check stations;

• Troubleshooting facilities, photocopier, and IT issues as required;

• Ensure the physical library reading room and collection are tidy;

• Assist with the development of support materials, including guides and webpages;

• Any other duties as required by the Library Leadership Team.

Requirements

• Excellent IT and organizational skills;

• Excellent oral, written and interpersonal skills;

• Ability to work on own initiative;

• Availability to work evening shifts and weekend hours as required.

• Flexibility to work daytime shifts

Pay & Benefits

The salary for this role is €13.50 per hour

• Sports & Social;

• Employee Assistance Programme;

• Employee Discount Scheme; 

• Death-In-Service Benefit.

All appointments are subject to providing proof of eligibility to work in Ireland on a full-time basis (upon being invited to interview).

This job description is a guide to the work the post holders will initially be required to undertake. It may be amended from time to time to meet changing circumstances by mutual agreement. It is expected that the post-holders and their manager will review the job description regularly.