IT Support Engineer

At Mount Charles, we pride ourselves on leveraging the power of technology to drive our business forward. We provide services to many clients across the island of Ireland from a wide variety of sectors including schools, colleges, museums, manufacturing, engineering and sports venues. We are seeking an experienced IT Support Engineer to join our team and help us maintain and expand our technological infrastructure.

The IT Support Engineer will play a crucial role in deploying, managing, and maintaining our IT systems. It is a busy and varied environment with a mix of helpdesk and project work. You will provide system support and administration expertise to the Mount Charles User community; including support for Windows operating systems, laptops, desktops, mobile and tablet devices and a large deployment of EPOS tills across our estate. The IT Systems Administrator will also be responsible for managing our Microsoft environment including Intune, Azure, SharePoint, O365, Exchange and Teams components across all six group companies.

Working Pattern:

• 37.5 hours per week (Flexible and Agile working patterns)
• Monday to Friday 
• 9am - 5pm 
• Temporary Position (Possibility of extension or permanent depending on business needs)

Rewards:

• 25 days' paid annual leave plus bank holidays
• Salary Exchange Pension Scheme
• Life Assurance 
• Enhanced Maternity/Paternity/Adoption pay scheme 
• Employee Assistance Program to support your health & wellbeing 
• Pension Scheme Consultancy & advice 
• Financial Education/Financial wellbeing advisory service 
• Agile working 
• Career Development and Training Programme

The Role:

• Management of the Microsoft environment to include Entra and Intune
• Prioritise and respond to helpdesk tickets and troubleshoot issues with hardware and software
• Install and configure software and hardware, including EPOS tills, Windows 10/11 systems, laptops, desktops, mobile and tablet devices.
• Set up and manage accounts, workstations and mobile devices
• Monitor system performance and maintain systems according to requirements
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Assist with technology requirements of our Events Division
• Escalation of significant issues to the Head of IT or the CTO
• There will be a requirement to work outside office hours on occasion

The Person:

• Proven experience as a Support Engineer, System Administrator, Network Administrator, or similar role
• Experience with EPOS systems, Windows 10/11 systems, laptops, desktops, mobile and tablet devices
• Experience managing a Microsoft 365 environment with exposure to Azure/Intune
• Knowledge of system security, role-based access controls, and data protection
• Resourcefulness and a conscientious, problem-solving aptitude
• Excellent communication skills with the ability to build relationships with other teams and departments to enable enhanced support and communications
• The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs
• A clean driving license and own car to be able to fulfil the requirements of the role are essential (loss of licence may impact on ability to retain post)

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE 

#NorthernIreland