IT Service Desk Support

At ABP we aim to hire the brightest and the best. People who are aligned with our values and are passionate about our industry. We are committed to developing our people, whether it be upskilling our employees across a diverse range of skills through our onsite training programs or nurturing the next generation of leaders through our graduate program. No matter what stage of their career our people are at, we empower them to take ownership of their roles. ABP Ireland & Poland is a division of ABP Food Group. We work with 30,000 farmers across Ireland and Poland and supply quality red meat products to many of Europe’s leading retailers and food service companies.

We are currently looking for an IT Support professional to join our Central IT Team, based in Ardee. This is an excellent opportunity for someone who is looking to take their career in IT to the next level and join an IT Team that helps contribute to the success of a market leader in the Beef Sector. This is a very well rounded IT role, with lots of exposure to all aspects of IT.

As a member of the IT Support Helpdesk, your duties and tasks will include:

• Providing support to office users on day to day issues such as printer issues, passwords, Microsoft office applications, emails, software etc.
• Picking up calls and passing on messages to other team members.
• Working with our IT Ticketing system Jira Service Management, answering and resolving tickets within a timely manner.
• Fixing any incorrect orders as and when they come up.
• Amending any scanning issues within our Coldstores.
• Assisting our local IT Teams on site with production hardware and our inhouse software, figuring out various errors that occur and finding solutions.
• Managing label designs used in the production environment.
• Regular communication with team on ongoing projects & tasks, delegating, preparing for any changes being done by the Support, Infrastructure, or Development Teams.
• Attending IT calls to be aware of projects and ongoing issues.
• Occasionally travelling to sites to provide IT cover for someone out sick or on holidays, or to learn about the processes/ work on new projects.
• Ensuring services and servers are running.
• Setting up devices for users, laptops, tablets, desk, and mobile phones for new joiners.
• Escalating any urgent issues should they come
• Tracing and identifying the issue and fixing it in a timely manner.

Key Requirements:

• Third level degree or equivalent in a relevant discipline is desired
• 1-2 years’ experience in a similar role
• High level of technical ability and understanding of IT Systems
• Ability to coordinate feedback and manage project requirements
• Understanding the need to identify and implement practical applications as requested by wider team
•  Excellent communication skills, both written and spoken
• Ability to build and maintain relationships
•  Excellent organisational and time management skills
•  Ability to work on own initiative and as part of a team
•  Valid clean driving license
•  Flexible and willing to travel

Are You Interested?

At ABP we are committed to providing a welcoming environment and a sense of community where our colleagues can feel empowered to have a successful career with us. We can offer

· A challenging position with plenty of room for initiative and development

· An open working atmosphere with helpful, enthusiastic colleagues

· Smart Phone

· Relevant training to support career growth

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