IT Service Desk Administrator

Are you passionate about delivering exceptional customer service and meeting IT requirements? Aviva Ireland is seeking a dedicated IT Service Desk Administrator to join our team in our Galway Ballybrit Business Park office on a 12 month FTC. This role is crucial in providing IT support to our business users, ensuring their technology needs are met efficiently and effectively.

The role may consist of, but not limited to working the Service Bar, Request Management, Desk-Side Engineering, Build and Distribution, Executive Customer Support and Event Support.

Duties & Responsibilities:

• Answer queries and fulfilling requests via phone, email, in person or via the ticketing system.
• Provide on-site support to executives and other priority customers.
• Resolve technical issues and problems where possible or assign/delegate.
• Take ownership of incidents/requests to resolution including all tickets escalated to 3rd party resolving agents.
• Undertake repair/ replacement of Aviva IT Kits.
• Oversee ordering, delivery and recharge of non-standard hardware.
• Administer access changes
• Support audit compliance through randomised testing
• Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level.
• Build effective working relationships across relevant teams in IT Care, Infrastructure, Operations, Service Management, CISO.

Skills & Experiences:

• Good interpersonal and communication skills
• Good customer service and customer liaison skills
• Understanding of work processes e.g request management, incident management
• Organisational and Time-Management skills are essential for this role
• Good working knowledge of Windows 10,11,Intune and Microsoft Office packages
• Ability to work off own initiative

What will you get for this role?

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans