IT Client Services Support Administrator

James McMahon Limited’s near 200-year history has been filled with achievements and challenges that have helped mould us into one of Ireland’s most successful privately-owned companies. From our 13 retail outlets across the Republic of Ireland and Northern Ireland, to our 4 manufacturing plants to our property management and construction company it’s truly a wide-ranging agile business to be a part of. By joining our Information Technology team, you will have the opportunity to become a subject matter expert in various IT fields and contribute in developing, implementing and maintaining complex IT solutions for our group companies.

Join us and be part of a thriving company that values its people. Enjoy our market-competitive salary and benefits package. In James McMahon Limited we help grow our company by investing in our employee’s growth with career development programs and reward employee achievement through merit-based increases. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success.

What you’ll gain

The role will give the successful candidate the opportunity to work in a modern IT Infrastructure delivering IT Services to the company’s 250 employees. It’s a chance to work with a great team and gain valuable experience with Microsoft Azure, M365, Active Directory, SQL Server, Sentinel, Intune, Darktrace, Symantec, Cisco Meraki, VEEAM, VMware, Manage Engine and our ecommerce platform Magento.

What you’ll do

• Provide triage support for our employees on our IT Service Catalogue. Track and document all queries and resolutions via the IT Incident Management System.
• Work as part of our IT Project Team (PRINCE2), contributing to SaaS migration projects for Microsoft applications and services and our Epicor ERP system.
• Work with our security toolset on prevention measures utilizing our SIEM (Microsoft Sentinel), Darktrace, Symantec, ManageEngine, Edgescan, Cisco Meraki and Umbrella to help maintain the security of IT services.
• Work on developing our company websites, contributing to the growth of our ecommerce offering.
• Contribute to overall team performance, including support and assistance of other team members.

How you’ll work

• Full Time Monday to Friday 7.30AM-4PM.
• Onsite - Block 2 Ashbourne Hall, Ashbourne Business Park, Dock Road, Limerick, V94 NFX2.

What you’ll need

• Excellent customer service skills. Customer orientated with a can-do approach.
• Degree in Computer Science, Information Technology or a closely related field.
• Full driver’s license, enabling occasional onsite support across our locations.
• Advanced knowledge of PC hardware and client operating systems.
• Knowledge or experience in any of the following would be considered an advantage structured data cabling, Azure, Active Directory, AWS, VMware, VEEAM, Exchange, SQL Server, Manage Engine, Darktrace, Symantec, Intune.

Your Benefits

• 20 days Annual Leave increasing with service.
• Contributory company pension and death in service cover..
• Employee Assistance Program.
• Paid maternity and paternity Leave.
• Further Education Support, and internal and external training and development.
• Staff Discounts and Free Parking.
• Life milestone gifts celebrating new house, new baby, marriage leave, service bonuses etc.

How to Apply

If you are interested in this excellent opportunity you can apply directly via our HR system, simply apply online. Alternatively please forward your recent career details in the strictest confidence to The H.R. Department, James McMahon Ltd. Ashbourne Hall, Dock Road, Limerick or email hr@jmcmahon.com

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