IT Analyst

The Clear Group are looking for an IT Support Analyst based in Belfast, Northern Ireland to support the Clear Group of companies across the UK (United Kingdom) and the Isle of Man across our range of Clear Pharmacies, Clear Dental Surgeries and Clear Day Care Nurseries. You will be the first line and second line contact for IT Support issues so excellent troubleshooting skills and a drive to provide the best customer service is essential.

Previously unsuccessful applicants within the last 6 months need not apply. 

​​​​​​​Please note, CVs will not be accepted. 

Duties Include

• Troubleshooting, diagnosing and resolving issues across the group as the first point of contact
• Providing in-person and remote support to pharmacies, nurseries and dental surgeries within the group
• Troubleshooting networking and firewall issues across the group 
• Travelling to locations across the UK and Isle of Man for IT Support
• Carrying out repairs on computer / telephony equipment
• Helping ensure the smooth operation of our IT infrastructure across the Clear Group of companies
• Documenting, tracking and monitoring issues to ensure timely resolution
• Working with 3rd party providers
• Helping ensure data and network security and access
• Implementing new IT policies and guidelines

Essential Criteria

• An IT related Degree or 9 months experience in IT Support Role
• Excellent knowledge of Windows Desktop Operating System
• Good knowledge of Windows Server O/S and networking
• Excellent customer service skills
• An ability to self-learn and find creative solutions to problems
• Full Driving Licence and access to own car
• Willing and able to travel when required, including overnight stays 

Desirable Criteria

• A computing qualification or related experience would be of benefit
• Experience in Active Directory, Cloud Services, Telephony (particularly BT Cloud Voice)