IT Administrator

Forvis Mazars in Ireland is a leading professional services firm with ambitious growth plans and over 800 staff based in Dublin, Galway and Limerick. We are an integral part of Forvis Mazars Group, an internationally integrated partnership with over 50,000 professionals operating in over 100 countries and territories around the world. Our strategic framework drives positive and meaningful impact for our people, the environment and local communities while delivering unmatched client experience to our clients.

Why join us

Our people are ambassadors and leaders and have a bold entrepreneurial spirit to shape the future of our industry and the communities within which we serve. We empower and develop our teams to become professionals of the highest calibre in technical and client excellence. Our people first approach offers our teams a caring work environment which promotes belonging and inclusivity of all cultures and perspectives.

The Position

This is a replacement role within a growing team support the IT function within Forvis Mazars with a specific focus on supporting users in AD based environment with Citrix infrastructure. The IT Administrator will interface closely with our external IT Managed Service Provider (MSP) to ensure our Services Agreement is managed. The environment is 99% Windows based.

Main Duties

• Provide first point of IT Support contact for all Forvis Mazars staff across the network. (Support Level 2 and 3 included)
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.
• Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Manage Citrix infrastructure in conjunction with the MSP.
• Manage NetScaler Configurations in conjunction with the MSP.
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the Mazars network is not compromised.
• Understand Forvis Mazars Information security policies and assist with their deployment across the firm.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
• Monitor the performance of Forvis Mazars Windows and Citrix Infrastructure, ensuring any issues are appropriately escalated and resolved. 
• Maintain performance history reports of infrastructure performance
• Provide technical assistance to project teams and undertake technical project roles when required including researching and acquiring knowledge of brand new solutions.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Assist with project delivery as required

Principal Requirements

• 2+ years’ experience managing Windows environment with Windows Servers, Windows Desktops, Microsoft Office, Active Directory, DNS, DHCP, Network configuration (LAN, WAN)
• Knowledge of Citrix and Netscaler as well as IT certification desirable
• Knowledge of Microsoft Azure environment especially from Azure AD perspective is a plus

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