Inside Sales Associate

Aim of the Position:

Manage & grow sales within allocated customers through close interaction using telephone, email & other office based concepts. All records to be update using Nordson C4C computer system

Business Unit overview:

• Promote Nordson products to both new & existing customers in the UK & Ireland with aim to grow business yearly in line with corporate objectives.
• Identify & develop new system sales in the end user business through close interaction with customers, aim to increase machine population through targeted approach using market & application knowledge
• Develop recapitalisation business for old systems installed base by developing & managing a competitive trade-in concept
• Pro-actively develop aftermarket business through promotion of engineering, parts & maintenance products. Target to increase the average aftermarket spend per machine

Main Tasks & Duties of the position:

• Maintain & develop customer relationships through telephone, email, remote meetings etc.
• Establish & update customer data (contacts, IBase & Tel No) for each account in C4C
• Generate system sales revenue from your customers using our obsolescence programme
• Promote aftermarket portfolio (spare parts, training, service contract)
• Identify new potential customers & revenue streams through market research & references
• Support field based team with quotations & administration support as required
• Handling of incoming telephone calls, email & office administrative duties as required
• Any other duties as requested by management

Education/ Experience and Soft Skills:

• 2 to 5 years previous experience within an inside sales environment, preferably in a technical sales role.
• Professional telephone manner with strong customer ethics
• Good oral and written communication / negotiation skills including value selling concepts
• Target driven with the ability to measure own success using KPI's
• Ability to work using their own initiative or equally as part of a team
• Capable of working to set standards / deadlines & show good time management
• Possess a creative flare with the ability to think "out of the box" to satisfy customers needs
• Proficient in Microsoft Office & have experience with CRM sales platforms
• Knowledge of web based media & email promotions
• Well presented, enthusiastic & flexible in day to day duties