ICT Technician

Purpose of Job Role

Lab Site Operations (LSO) or Lab Ops, responsible for the operation and maintenance of the Clients R&D test environment/lab/datacentre. The purpose of the ICT Technician role is to install, monitor and maintain the IT hardware and supporting infrastructure in our R&D test environment (datacentre) throughout the life-cycle of the hardware. This involves hands-on commissioning, decommissioning and configuration of the IT hardware assets, maintenance of technical databases, responding to and resolving issues as they arise and working within a team of like-minded professionals to proactively plan and maintain the test environment. The aim is to ensure a high-availability, dynamic environment that is both efficient and cost effective, and which meets the technical requirements and business needs of the Clients R&D. This role is 100% based onsite.

Typical Interfaces

Colleagues in various units and specifically in Lab Site Operations (LSO) and in other Lab Operations units, other technicians and engineers, Line Management, Project Management, Local Facility Management Organization, 3rd party suppliers, etc.

Tools & Resources

The ICT Technician is expected to have broad-based technical competence and to be familiar with IT and networking concepts. He/She will have a passion for IT and will have an enthusiastic curiosity for technology. Networking skills and a degree of comfort with data handling would be an advantage. Familiarity with IT hardware e.g. servers, storage, switches, routers, etc, and how they work together is definitely desirable.

As well as using the Microsoft Office suite of applications, the LSO team manages and maintains the datacentre relying on a number of proprietary tools and databases, some of which are indicated below. Training will be provided for any proprietary tools or applications.

• Microsoft Office suite including Excel, Word, PowerPoint, Outlook, Visio.
• Collaboration tools e.g. MS Teams, Sharepoint
• Web applications as necessary e.g. browsers, search engines, document archive systems e.g. Eridoc.
• eStart, a Lab Ops application for request handling and incident management.
• Hydra, a Lab Ops tool for data centre management.
• Equipman, a Lab Ops tool for asset administration.
• Confluence, a web-based tool for ordering and prioritising tasks/tickets in a collaborative and agile way of working.
• Check_MK, a monitoring tool deployed across Lab Ops technical spaces.
• Kill Disk – A tool for sanitising media.
• Other tools as appropriate and applicable.

Behavioural Competences

• Delivering results and meeting customer expectations.
• Applying expertise and technology.
• Able to work in a structured but dynamic environment.
• Following instructions and procedures.
• Developing competence in line with future trends.
• Flexibility to engage in all lab operation activities.
• Good team player.
• Self-starter.
• Curious and proactive.
• Ethical and conscientious.

Qualification & Technical Competency

• The ICT Technician will have a third level technical qualification or a minimum of two years’ experience in a relevant role.
• Ideally the candidate will be familiar with data centres from an ICT perspective.
• Familiarity with commissioning, decommissioning, and repurposing of IT hardware.
• A good knowledge of operational health and safety (OHS) as it pertains to working in an IT environment.

Future Trends & Concerns

As Lab Ops is supporting the move into new business areas, complexity is increasing, and more demands are put on ICT Technicians. Trends in ICT show a growing need to enhance technical competencies. The job role description of the ICT Technician and the competence needs connected to the job role is constantly reviewed to align with business needs.

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