ICT Technical Officer

Overall role and context: South East Technological University (SETU) is an internationally-oriented university that aims to provide a centre of knowledge, research and innovation that will cultivate future generations of active and engaged citizens across the South East region of Ireland and beyond. The Computing Services Department at SETU is a Professional Support Service that is responsible for the strategic development of the campus computing, telephony, audio visual, multimedia and information systems infrastructure. Computing Services maintain an enterprise scale networks, systems, applications and data infrastructure. It is also responsible for the delivery of end user services to the staff, learners and researchers of the University. SETU’s Carlow Campus is now seeking to recruit an ICT Technical Officer to support and maintain the university’s network infrastructure. The job requires an energetic, enthusiastic individual with a broadbased knowledge of enterprise level ICT systems, networking and associated technologies.

The Network Technical Officer will be responsible for managing, maintaining, and troubleshooting SETU’s network infrastructure. The ideal candidate will have in-depth knowledge of networking technologies, experience with network security, and a proactive approach to problem-solving. This role requires a highly skilled individual who can ensure the reliability and efficiency of our network systems to support business operations. The ICT Technical Officer will be part of a dynamic team of professionals, responsible for supporting and developing current systems and infrastructure including PC & Mac desktops and operating systems, applications, servers, network devices, virtualisation platforms, printing services, audio-visual equipment and online teaching technologies. Principal duties and responsibilities: 1. Troubleshooting and resolving day-to-day networking related issues 2. Installation and configuration of network equipment such as Switches, Routers and Firewalls 3. Design, implement, and maintain network infrastructure including routers, switches, firewalls, and wireless access points. 4. Monitor network performance and ensure system availability and reliability. 5. Perform network troubleshooting to diagnose, isolate, and resolve complex network issues. 6. Manage and maintain network security protocols to protect against vulnerabilities and threats. 7. Configure and optimise network hardware and software for performance and efficiency 8. Collaborate with IT and other departments to understand network requirements and provide technical support. 9. Networking cabling and patch panel management. 10. Create and maintain comprehensive documentation of network configurations, changes, and updates. 11. System administration duties on services such as Active Directory. 12. System administration duties on cloud services such as: Azure, Offices 365. 13. In conjunction with other Technicians, Technical Officers and Senior Technical Officers, assist the Head of Computing Services in ensuring that there is an effective, efficient and user-oriented IT service available to all users in their designated area. 14. Log, update, track and report on calls using the departments helpdesk software. 15. Liaise with Senior Technical Officer, Technical Officer grades and other designated manager grades to define service requirements and monitor service levels in their designated area of responsibility 16. Install/Configure/Support/Image a range of PCs and laptops. 17. Install/Configure/Support a range of lab and office printers. 18. Develop and implement ICT project plans in conjunction with the Head of Computing Services or Senior Technical Officers 19. Write/update technical documentation and instruction manuals. 20. Consulting with suppliers of equipment and consumable materials, obtaining technical specifications, quotations and ordering new equipment and consumable materials. 21. Take delivery of new equipment and commission new equipment 22. Ensure all work is undertaken in compliance with internal policies and procedures 23. Support the management of external vendors during project implementation and for ongoing operational support. 24. Carrying out of safety audits in all areas of operation in co-operation with other grades of staff. 25. Ensure that laboratories, materials and equipment are kept clean, tidy and in good order. 26. Participate in ongoing training and professional development. 27. Undertake such other appropriate duties as may be assigned from time to time 28. Stay up to date with the latest networking technologies and industry best practices

This job specification is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive. Duties and responsibilities will be reviewed with the post-holder from time to time. Person specification – Qualifications, Knowledge, Experience & Skills: Level 8 Degree in Computer Science, Management Information Systems or other relevant discipline. A proven track record of at least three years (post qualification) working at an appropriate level within an information systems environment A good knowledge on enterprise application and Network architecture Experience and working knowledge of TCP/IP protocols, DHCP, DNS, Network technologies (Cisco, Fortinet), WiFi, Windows & Linux systems and technologies. Excellent interpersonal, communication and organisational skills and the ability to multi-task An ability to learn and grow within this role and have excellent written, communication and research skills Willingness and ability to work in a fast-paced and rapidly changing environment Ability to be able to work individually and as part of a team Yes A strong commitment to on-going personal and professional development Good customer service and relationship management skills Yes Strong Vendor Management Skills Yes A systematic, considered approach to planning and monitoring projects Excellent attention to detail Hours of Work

To be on duty for not less than 36.5 hours per week. Hours of work may be allocated between the hours of 8.00 am and 10.00pm, Monday to Friday inclusive. No member of the staff will be required to work more than one night per week as part of the 36.5 hour week. Staff who agree to work additional nights or at weekends (subject to the provisions of the Working-time Act) will be paid overtime at the rate approved from time to time.

Salary €44,744 - €74,742

Annual Leave Annual Leave will be in accordance with arrangements authorised by the Minister for Education and Science from time to time.