Hotel Reservations Agent

Grand HotelMalahide, DublinPart-time

Reservations Agent – 4* Grand Hotel, Malahide

We are looking for a part-time Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

· Managing reservations

· Supporting reservation agents with individual reservations/enquiries

· Adhering to hotel SOPS and company policies

· Ensure the highest level of customer service at all times

· Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.

· Assisting in maintaining accurate inventory control for rooms

· Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back

· Assisting Manager with departmental reporting for both properties

· Managing rate codes, group booking platform and systems utilisation

· Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:
· Previous experience in a similar role in a hotel environment

· Ability to prioritize in a fast-paced environment

· Accuracy & strong attention to detail

· Flexibility in day-to-day job demands

· Standards driven & customer focused

· Excellent organisational and communication skills

· Work well within a team environment and also be able to use own initiative

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

· Excellent working conditions

· Great Remuneration package

· Meals on duty

· Complimentary Staff parking

· Complimentary use of award winning Arena Health & Fitness Club

· Staff recognition & awards

· Staff events

· Discounted Health Insurance

· Family and Friends discounted rates

· Taxsaver Scheme

· Cycle to work Scheme

· Cash saving scheme

· Discounted Doctors Scheme

· Discounted dry cleaning service

· 'Refer a friend' scheme

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