Hotel Receptionist

Description

An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist 

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service. 

The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations. 

The role requirements:

• To be familiar with the days business, including arrivals, departures and special requests.
• To offer guest services such as wake up call, newspaper etc.
• To check guests in and out in a friendly and efficient manner
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Ensure all enquiries and requests are dealt with efficiently and promptly.
• Have a full knowledge of all bedrooms, their location and what they consist of. 
• Allocation of arrivals for next day’s business. 
• Knowledge of local amenities and local transport.
• Be available to work 5 out of 7 days.

The ideal candidate will possess:

• Strong command of the English Language 
• Basic computer skills are essential whist a working knowledge of Hotsoft is desirable. 
• Experience in hospitality would be beneficial but not essential.
• Excellent Customer Service
• Welcoming friendly personality and manner
• Ability to prioritise and organise work
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Ability to work in a fast-paced busy environment.

What we offer you in return:

· Complimentary meals while on duty

· Complimentary car parking on site

· Discounted Employee Accommodation Rate

· Discounted Friends and Family Rate

· Discount on food if dining in the hotel

· Discount on all Spa treatments

· Employee Referral Programme

· Discounted Gym Membership

· Christmas Savings Scheme

· Educational Assistance Programme