Hotel Receptionist

About the role

Main Duties and Responsibilities

• Meeting & greeting clients/customers in a warm, friendly manner.
• Ensuring a high standard of personal presentation.
• Excellent verbal and written communication skills.
• A good telephone manner.
• Customer service skills, patience and tact.
• Taking Reservations by phone, email
• Communicating with customers via facebook and pubble
• Preparing Bills and dealing with payments for guests and accounts, Dealing with Sales Ledger accounts
• Provide information, answering queries that guests may have either through knowledge or online
• Listening to complaints and following procedure
• Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments regarding guest needs

What you will need

Required criteria

• Right to work in Ireland
• Excellent Command of English Language
• Customer service experience
• Working Knowledge of Computers, to include Microsoft Suite