Helpdesk & Administrator

Responsibilities

In this role your purpose is to proactively support the existing business processes and IT systems. You will have interactions with users and stakeholders in all internal departments (e.g., Production, Quality, Purchasing, Design, Sales), and sister companies.

Responsibilities shall include, but are not limited to the following:

• Working with the Helpdesk Team Leader and process owners (managers and key users), to provide help desk (level 1 support) to users for hardware, software, phones, printers, shop floor production machines and other setups and configurations.

• Coordination of the help desk activities of others (where support requests have been escalated, for example).

• Working with other IT analysts, to provide services support work – for example activities related to VPN client configuration, smart phones, data exchange, encryption, software installs, network configuration, production machine IT requirements, and auditing of these services.

• To provide effective management and auditing of user accounts, application authorization profiles, computer accounts, including coordination of other IT analysts where required.

• End user devices – build, provision, and configuration management.

• Administration of nominated applications.

Qualifications Requirements and Experience

• Proven, high quality, helpdesk, or application support.

• Proven attention to detail and task completion.

• Proactive, able to find improvements and refine processes on the job.

• Excellent organisational skills, managing multiple tasks simultaneously.

• An understanding or familiarity of business processes and systems.

• Strong communication skills (including relationship building).

• Ability to develop a good working knowledge of a rapidly expanding IT landscape.

• Self-motivated.

• Excellent documentation skills

• A related 3rd level qualification.

• One years’ experience in a similar role, ideally in the manufacturing sector.

• Experience with production machines and/or MES applications would be advantageous