Head Of Operations, Primark Cares

Head of Operations– Primark Cares

Primark exists to serve the ‘Savvy Shoppers’ of the world, creating MAXIMUM JOY AT MINIMUM COST. We make LOOKING GOOD and FEELING GOOD cost less. With a culture of maximum care: for our customers and colleagues, our partners and the planet. With minimum waste, damage or disrespect. We are PRIMARK.
We are a £9bn+ turnover business with operations across 400+ stores and 16 international markets (and growing). Over the past 15 years, we’ve transformed into a true Retail giant with a global footprint that covers 16 selling markets and now employs over 80,000 colleagues worldwide. As Head of Operations & Delivery of Primark Cares, and part of the Customer Leadership Team (CLT), you will work seamlessly with teams across the business, supporting in-market teams, playing a critical role in delivering our purpose, proposition, strategy, and values.


What You’ll Do:
In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Deliver the brand's purpose, proposition, strategy, and values as custodian.
• Lead and mentor a high-performing team for complex multi-stakeholder ESG projects.
• Coach the team to foster career ownership and personal development.
• Share an inspiring vision, providing clarity and direction for common goals.
• Prioritize and manage competing projects, ensuring high standards through teamwork.
• Act as a key leader and ambassador of change for the 2030 transformation journey.
• Collaborate with Primark Cares partners to meet strategic milestones within budget.
• Provide leadership on operational and strategic projects aligned with Primark Cares commitments.

What You’ll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 15+ years of operational and strategic experience with proven leadership, relationship management, and change management skills.
• 10+ years of experience in leading, influencing, and coaching high-performing teams in a fast-paced environment.
• In-depth understanding of business models and supplier bases, preferably in the fashion industry, with expertise in ESG, sustainability, regulation, and strategic decision-making.

Ready? Great! because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.


All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

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