Guest Services Manager

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Set in hundreds of acres of beautiful forest Longford Forest is the perfect place for a short break in Ireland, 365 days a year. With homely accommodation, up to 100 indoor and outdoor activities and a choice of bars and restaurants, there is something for all the family, all year round.

GUEST SERVICES MANAGER | Circa €41,600 per annum plus 12% bonus scheme

This role will be the first point of contact for escalated guest issues, queries and complaints. As Guest Services Manager you will play a key role in the development and coaching of team members as well as taking on additional responsibilities to support the function of the Guest Services Department including the Arrivals process.

You will be required to supervise the Guest Services and Arrivals team on a daily basis to achieve excellent service standards, issues need to be resolved timely and prior to the guest’s departure by liaising with other departments such as Technical Services and Housekeeping. You will assist with the full recruitment process and co-ordinate administrative tasks such as rotas, timesheets, planning staff holidays and preparation of guest letters.

ABOUT YOU

Essential requirements:

• Experience of managing a team
• Ability to deal with escalated guest complaints (with support)
• Excellent communication and negotiation skills
• Proven excellent guest/customer service skills - including resolving issues face to face, by telephone
• Good working knowledge of Microsoft Word and Excel
• A flexible approach to working hours as business levels dictate

Desirable requirements:

• Supervisory experience within the guest/customer services environment

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications